Instructional Technology Specialist

Job Summary
The Instructional Technology Specialist role is an integral part of the Academic team, ensuring that our schools are empowered to successfully implement instructional technology. The starting salary range for this role is $86,280-$93,782. This is a full-time with occasional flexibility role based at HDQ with an anticipated start date of August 15.

For 25 years, KIPP DC has partnered with students, families, and the community to create joyful, academically excellent schools across the nation’s capital. Today, our network of 22 schools educate more than 7,500 students in grades PreK3-12, supported by 1,500 dedicated teachers, leaders, and staff.

Our work is grounded in five pillars–Academic Excellence, Joy & Sense of Belonging, Highly Effective Teachers and Leaders, Safe, Structured, and Nurturing Learning Environments, and Commitment to College Readiness–which ensure every student is equipped with the knowledge, skills, and confidence to pursue success in college, careers, and beyond. Our schools combine high expectations with joyful, affirming environments that nurture academic success and personal growth for students and staff alike.

As part of the national KIPP network, we share best practices and innovations while maintaining deep roots in Washington, D.C. Together, we strive toward a future without limits for our students, alumni, and community.

The Instructional Technology Specialist will work independently and collaboratively to develop training and resources for instructional technology programs in our portfolio, deliver live and asynchronous trainings, and support schools in implementing personalized learning programs, assessment platform support, and our educator growth platform.

Occasional flexibility (4 days per week onsite)

As a headquarters team that is focused on being responsive to our schools and meeting the needs of our students and families, we approach our work in a way that reflects these priorities. Schools operate in person and our students and families rely on us for in-person support, and this position will regularly provide on-site support to school teams, frequently partner with other headquarters teams, or regularly work in multiple locations. Because of the nature of the work, this role allows for occasional flexibility and will be required to be onsite 4 days per week.

Training Development and Facilitation  (50% of time)

• Develop and facilitate training strategy throughout the year, taking ownership of the training cycle for selected instructional technology platforms
• Collaborate with outside vendors to craft top-tier training for all products. 
• Proactively identify training needs and updates required due to product UI changes; ensure all trainings are kept current.
• Lead the integration of instructional technology products through 1-on-1 meetings, group meetings, office hours, in-classroom coaching, and trainings.
• Lead teachers, leaders, and coaches to deeply understand the opportunities products provide, data available from products that can inform instruction, and best practices.
• Support large scale adoption of new products across the organization.
• Coordinate with all relevant teams, monitor progress, and support implementation.

Personalized Learning Cohort Management (P3) (20% of time)

• Lead the pilot programs for innovative instructional technology opportunities (P3)
• Support efficacy data studies to determine if the product is impactful and should be adopted

Resource development (10% of time)

• Create, update, curate, manage, and share 1-pagers, screencasts, videos, gifs, graphic organizers, etc. for teachers, leaders, and coaches for products in the PLP.
• Proactively seek out needs in product implementations and provide resources to prevent problems and address needs.
• Reactively create additional resources based on incoming requests, repeated questions, and Zendesk tickets.

Instructional Technology Resource Center  (10% of time)

• Strategically manage existing internal website, instructional technology Resource Center (ITRC), as a dynamic knowledge hub throughout the year, including maintaining the ITRC with up-to-date resources for all programs. 
• Establish the ITRC as the go-to resource for teachers, leaders, and coaches seeking information or resources for any program within the PLP.
• Facilitate connections between ITRC and Central Resource Center (CRC), as well as develop exclusive resources for the CRC.
• Ensure an intuitive and user-friendly interface for the ITRC (UI/UX design).
• Design and publish recorded webinars and other training resources for asynchronous, 24/7 accessibility to all users.

Troubleshooting (10% of time)

• Serve as level 1 tech support for all products in the portfolio and as point of contact for all teachers and staff (approximately 1,200 end users) via Zendesk tickets, emails, Slack messages, and calls.
• Support other teams, including data analysts and student support, in resolving issues with their products and developing resources to support their end users.
• Work with end users, schools, and vendors to solve problems, update integrations, request needed features, and beta test improvements.
• Proactively improve macros and tools in Zendesk in response to qualitative and quantitative data.

KIPP DC offers an extremely competitive compensation and benefits package:

• The anticipated starting salary range for this position is $86,280-$93,782. At KIPP DC we strive for clarity, equity, and to be highly competitive. When determining salaries we look at benchmarks in the education and non-profit sector.  
• KIPP DC offers a robust benefits package including medical, dental, and vision insurances; various voluntary benefits; and employer paid benefits such as short term disability, long term disability, life insurance, and a membership to One Medical.
• KIPP DC also offers a 403(b) retirement account with a 3% employer contribution and a 3% match with vesting after three years.