Join Bell Partners and be a difference maker.
At Bell Partners, our mission is to be the apartment company of choice by creating value and honoring commitments to our residents, partners, and associates. We proudly serve our community of 85,000+ homes across 13 states and the District of Columbia. As stewards entrusted to contribute with care and appreciation, our 2,000 associates succeed in a dynamic space where everyone impacts. We take pride in producing outstanding results and fostering a work environment that allows everyone to contribute to their fullest potential. We rise above industry standards when every associate embraces their unique role and seizes the opportunity to make an impact.
The Instructional Designer will conduct needs assessments to determine training for the organization; design and develop engaging and interactive, multi-media employee training programs; provide analysis of effectiveness of training and development.
Essential Functions and ResponsibilitiesConducts needs assessments by evaluating, Resident Satisfaction data, occupancy trends, worker’s compensation claims, leasing shops, and stakeholders.
Confer with leadership, field leadership, managers and associates to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies which may involve training
Research and develop training programs in support of needs analysis utilizing a variety of learning delivery methods (video, online, hands on)
Keep a development pipeline and prioritize development projects in a way that meets business needs.
Present design and development projects to stakeholders and incorporate feedback into the final design.
Manage training development projects and ensure training development projects are delivered on time.
Create course content requested either individually or with assistance from field representatives, vendors, etc.
Determine best method for training delivery- self paced webinar, in person webinar, in person class, job aide sheet, etc.; if required in-person, deliver training
Design and develop video based training including script writing, story boarding and video production and editing using tools such as Adobe Premier and Sythesia
Design and development online learning using tools such as Camstasia and Articulate Storyline, Mad Cap Flare
Select or develop teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works.
Test trainees to measure progress and to evaluate effectiveness of training; recommend methods to enhance learning.
Create level 1, 2 and 3 course evaluations to measure training effectiveness
Communicate regularly with field and departments to determine course content updates required and make updates regularly keeping the content fresh and relevant.
Remain current on developments in training and instructional methodologies including technology enhancements and attend periodic seminars, forums, and meetings to ensure currency of education.
Work with the learning management system by uploading courses, testing and other LMS tasks.
Communicate with, observe and spend time shadowing field positions to gain an understanding of training needs.
Serve as back-up for other training team members
Maintain strong interaction with Subject Matter Experts for exchange of ideas.
Maintain strong interaction with end users to review and revise materials
Provide support for annual conference and regional meetings
Additional Functions and Responsibilities
Additional duties as assigned
Key Performance Indicators:
Efficient production of required classes
Manager satisfaction
Employee satisfaction
Knowledge of adult learning theory and instructional design methodologies
Must be able to develop classes and online learning modules by acquiring information from subject matter experts and developing it into easy to learn content
Must have high proficiency in Microsoft Office products
Knowledge of video production and editing is required
Must have excellent communication skills in English, both verbal and written
Must be able to work in a general office environment
Education and Experience
Bachelor’s degree or equivalent
Minimum five (5) years experience in the training field (design, development)
Multi-family or related experience a plus
A minimum of three (3) years' recent experience in a company with 1,000 or more employees a plus
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About Bell Partners
Our purpose at Bell Partners is to create communities our residents are proud to call home. We currently own or manage over 85,000 homes in North America and continue to grow. Our people are the most important part of our company. We believe in building a culture that encourages our associates to invest in and serve one another, while pushing each other to take risks, allowing us to grow together and make a difference.
Join Bell to be a difference maker. Apply today!
Bell Partners reserves the right to amend this job description at any time. We are an Equal Opportunity Employer.
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What We Do
Established in 1976, Bell Partners Inc. (“Bell Partners” or the “Company”) is a privately held, vertically integrated apartment investment and management company focused on high-quality multifamily communities throughout the United States. Bell Partners is a best in class apartment operator, with nearly 70,000 homes across 13 states and the District of Columbia, and is one of the largest apartment renovators in the industry. The Company has over 1,600 associates and 11 offices (including its headquarters in Greensboro, NC) and offers an extensive and full service operating platform containing expertise in acquisitions and dispositions, financing, property operations, accounting, risk management and all other related support functions. Bell Partners is led by a senior management team with an average of over 20 years of experience that has invested throughout all phases of the real estate cycle and has helped the Company complete over $22 billion of apartment transactions since 2002.
