At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best-in-class development opportunities and the ability to work with global brand customers like Samsung, HP, Sony, and Visa.
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Job Overview:
Khoros is looking for a passionate and experienced Instructional Designer to create meaningful eLearning content for our customers, employees and partners. The ideal candidate will have a foundational understanding of instructional design models for adult learners and previous experience creating software training.
You’ll have the opportunity to join our team of Instructional Designers and partner with Khoros product experts to create high-quality training content for learners around the world.
Some responsibilities include:
As an Instructional Designer, you’ll:
- Apply adult learning theory to drive business outcomes to own a course from Analysis to Implementation.
- Quickly onboard and conduct research into products and features as they are built to create relevant learning objects.
- Design and develop video courses and supplemental resources, including exercises and assessments.
- Collaborate effectively with other instructional designers as well as key stakeholders and subject matter experts across the business to understand the needs of the course objectives developed for user roles, use cases, and certification programs.
- Manage continued learnings related to our total suite of product offerings in addition to best practices, processes and information about our clients and the industry.
- Ensure learning and performance objectives are appropriate for Khoros customers by solving for a wide variety of personas with unique needs.
- Continuously improve courses to meet external customer needs.
- Work on multiple projects concurrently, monitoring activity, progress, and time related to project development
- Review new product/feature releases and updates, then updating content to ensure that learning content remains current
You might be a good fit if:
You Have:
- Minimum of 2+ years education experience developing learning programs in a SaaS environment. The ideal candidate will have deployed multiple on-demand learning solutions in a variety of adult learning settings during their career.
- Experience managing an LMS system required (Litmos would be ideal)
- Proficiency with interactive elearning and/or video production software, such as: Camtasia, Captivate or Premiere Pro
- Demonstrated knowledge of leading-edge training platforms, technologies, and content creation tools
- Exceptional English written skills with advanced grammar knowledge
- Strong ability to prioritize, demonstrate time management, adhere to deadlines and work collaboratively with multi-disciplinary teams
- Bachelors or Masters degree in instructional design
Nice to have:
- 2+ years Project Management experience (PMP certification)
- Experience working with geographically distributed teams, specifically the United States
About Khoros
The Khoros platform connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management so brands can listen, respond, and act on customer conversations- creating deep relationships and fostering brand loyalty and advocacy.
Khoros offers a great working environment and competitive compensation and benefits packages. We're looking for fast-thinking, innovative, passionate team players who enjoy brainstorming new ideas, working with the best and brightest in the social media software industry.
Our Core Values
Accountability - We embrace an ownership mentality
Customer-Centricity - We are obsessed with achieving customer value
Agility - We move with urgency and purpose
Top Skills
What We Do
Khoros is a global leader in digital-first customer engagement software and services. We build enterprise software and offer expert services for digital customer service, messaging, chat, online brand communities, and social media management. Our platform is used by over 2,000 of the world's biggest and best brands to help them create customers for life.
Why Work With Us
At Khoros, we’ve worked hard to create a culture where every employee is valued. We’re made up of many backgrounds and perspectives, and we strive to celebrate our differences to create a collaborative and respectful workplace. We hire for potential, offer learning opportunities, and encourage growth within the organization to advance your career.
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