Shape Learning. Drive Performance. Make an Impact.
At Premium Retail Services, we believe great training creates great results. We're looking for an innovative and passionate Instructional Designer who can transform complex information into engaging learning experiences that help our teams, clients, and retail partners succeed.
In this role, you'll combine creativity, technology, and learning expertise to design, develop, and deliver impactful training solutions that accelerate product knowledge, improve performance, and support business growth. If you enjoy creating meaningful learning experiences and collaborating with diverse teams, we'd love to hear from you.
ResponsibilitiesWhat You'll Do
Design & Develop Learning Experiences
- Create engaging virtual, eLearning, and multimedia training programs that support business objectives.
- Design training materials including, job aids, reference materials, videos, and interactive learning assets.
- Develop learning materials that build confidence and competency for both frontline and management teams.
Innovate & Improve
- Continuously evaluate and enhance existing training programs to improve learner engagement, knowledge retention, and business outcomes.
- Explore emerging learning technologies and digital solutions to modernize training experiences.
- Analyze training effectiveness and recommend improvements based on learner feedback and performance data.
Partner & Collaborate
- Work closely with clients, subject matter experts, operations leaders, and business stakeholders to identify learning needs and develop effective solutions.
- Support compliance-related training initiatives for retail teams and ensure training programs align with organizational standards.
- Coordinate training projects from concept through implementation and follow-up, ensuring successful execution and adoption.
What You'll Bring
Required Qualifications
- Bachelor's degree in Instructional Design, Education, Learning & Development, Computer Science, Communications, or a related field; equivalent experience considered.
- 3+ years of experience designing and delivering adult learning programs in a corporate, retail, or educational environment.
- Experience developing instructor-led, virtual, and self-paced learning solutions.
- Experience creating training materials, job aids, guides, manuals, and performance support resources.
- Experience with video scripting, editing, and multimedia content development.
- Strong presentation, facilitation, and communication skills.
Technical Skills
- Microsoft 365 Suite, including Outlook, Teams, Word, Excel, PowerPoint, and SharePoint.
- Articulate 360 and Learning Management Systems (LMS).
- Adobe Creative Suite and video editing tools.
- Knowledge of SCORM and AICC standards.
- Familiarity with web-based learning, virtual training, and distance learning methodologies.
What Makes You Stand Out
- Creative problem-solver with a passion for learner engagement.
- Skilled at translating technical information into clear, meaningful learning experiences.
- Strong project management and organizational skills.
- Ability to balance multiple priorities while meeting deadlines.
- Experience supporting retail, merchandising, consumer products, or field-based organizations.
Work Environment
- Corporate office environment with up to 20% travel to regional offices, client locations, and vendor sites.
Physical Requirements:
- Sit for extended periods (typically 6+ hours per day)
- Use a computer, including keyboard and mouse, for prolonged periods
- Lift and carry light items (e.g., files, office supplies, laptops, typically 20+ pounds)
- Reach, bend, or stoop occasionally to access files or office materials
- Maintain focus and attention for long periods of desk-based work
- Follow clear directions
- Perform repetitive motions (e.g., typing, clicking) consistently throughout the day
Strong interpersonal and highly developed writing skills; acute attention to detail.
Why Join Premium?
At Premium Retail Services, you'll help shape the learning experiences that power one of the nation's leading retail merchandising organizations. Your work will directly influence employee performance, client success, and business growth while giving you opportunities to innovate, collaborate, and build your professional expertise.
Benefits
We offer a competitive compensation package and comprehensive benefits, including:
- Medical, dental, and vision coverage
- Company-paid life insurance
- Short-term disability coverage
- Voluntary life insurance options
- 401(k) with company match
- Generous paid time off program
- Professional development opportunities
Premium Retail Services
Today's consumer has more choices than ever. Retailers and manufacturers need a competitive advantage to stand out, and Premium Retail Services delivers that edge through people, programs, and technology.
From merchandising and assisted sales to field marketing and retail technology solutions, we help brands and retailers improve performance and deliver exceptional experiences where it matters most: in the store.
About UsSkills Required
- Bachelor's degree in Instructional Design, Education, Learning and Development, Computer Science, Communications, or a related field; equivalent experience may be considered
- 3 or more years of experience designing and delivering adult learning programs in a corporate, retail, or educational environment
- Experience developing instructor-led, virtual, and self-paced learning solutions
- Experience creating training materials, job aids, guides, manuals, and performance-support resources
- Experience with video scripting, editing, and multimedia content development
- Strong presentation, facilitation, communication, interpersonal, and writing skills
- Experience with Microsoft 365, including Outlook, Teams, Word, Excel, PowerPoint, and SharePoint
- Experience with Articulate 360 and Learning Management Systems
- Experience with Adobe Creative Suite and video editing tools
- Knowledge of SCORM and AICC standards
- Familiarity with web-based learning, virtual training, and distance learning methodologies
- Experience supporting retail, merchandising, consumer products, or field-based organizations
What We Do
Acosta Group fuses storied expertise, unmatched connectivity and advanced insight to accelerate brand growth – everywhere you sell. Our collective of the most trusted retail, marketing and foodservice agencies is reimagining how people connect with brands at every point in the consumer journey. Comprised of Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services and Product Connections, Acosta Group understands and anticipates evolving consumer needs, fueling accelerated performance to connect tomorrow's commerce today. The collective delivers end-to-end solutions, including headquarter sales services, omnichannel retail solutions, assisted sales and training, integrated marketing, foodservice sales enablement and culinary solutions, and the most advanced data and insights.
