Instructional Designer - Senior

Who We Are:

RailPros is the premier provider of engineering and diversified safety services to America's rail and transit industry. Driven by a passion for our people, clients, and communities, we are committed to solving our customers' challenges and earning their trust through teamwork, continuous improvement, and service excellence. As a people first organization, we prioritize the safety, well being, and growth of our employees, fostering a culture of caring and support. We believe that when our people thrive, our company thrives.

Our mission is to enhance mobility, safety, and quality of life for residents, passengers, and partner companies. We do more than just provide services; we are constantly innovating and staying informed of industry developments to help our customers succeed. Join us in our shared goal of keeping America moving and ensuring customer satisfaction in an environment where your contributions are valued and your growth is encouraged. Apply now and become a part of our exciting journey!

Job Summary:

The Senior Instructional Designer for RailPros Training & Media Service group leads the design and development of innovative, effective training programs for our clients. This role collaborates with subject matter experts (SMEs), safety officers, and operations leaders to create learning solutions that support regulatory compliance, operational excellence, and workforce development. This position requires both independent initiative and team leadership, providing guidance to other instructional designers and content developers.

Essential Duties & Responsibilities:

• Apply adult learning principles and instructional design best practices to develop engaging, multimedia rich course content
• Lead the end to end design and development of learning content, including modes of assessment to measure the effectiveness and application of training
• Lead a cross functional development team throughout the project life cycle
• Design inclusive learning experiences that reflect diverse learning styles
• Collaborate with SMEs to identify training needs and close knowledge gaps
• Recommend curriculum strategies based on needs analysis
• Define instructional goals and align content accordingly
• Contribute to project proposals, including scope, design plans, timelines, and budgets
• Develop training deliverables such as ILT guides, eLearning modules, exams, and surveys
• Support media production (audio, video, animations, simulations, games)
• Create interactive exercises and activities to reinforce learning
• Establish performance criteria and develop assessment tools
• Maintain project documentation and course assets
• Conduct post training evaluations and recommend improvements
• Proficient with electronic communications including email and text as well as standard office applications (i.e., Microsoft Office Suite)
• Advanced oral and written communication skills
• Lead project meetings and makes presentations
• Represent the organization and maintain liaison with individuals and related organizations
• This position may require routine travel to RailPros headquarters, field offices or client offices, work sites and other project related locations
• Contribute to a positive, inclusive, and respectful workplace culture, free from behaviors that undermine morale, productivity, or organizational values
• Uphold the organization’s standards of integrity, accountability, and respect in all duties and interactions
• Adhere to all company policies, procedures, and applicable laws and regulation
• Other duties as assigned or required to meet the business needs

Knowledge, Skills and Abilities:

• Advanced knowledge and understanding of adult learning theory and instructional design methodologies for classroom based, self guided, and virtual training
• Extensive experience working with elearning development tools (Articulate, Captivate, etc.)
• High proficiency in developing instructor-led training materials, including Instructor Guides, Participant Manuals, and presentation materials
• High proficiency in Microsoft PowerPoint
• Partnering effectively with others to achieve results
• Excellent verbal and written communication skills
• Superior ability to proofread work of self, and others, to improve quality, consistency, and readability
• Superior ability to write effective copy, instructional text, audio scripts/video scripts
• Highly proficient in time management, organization, planning and prioritization
• High proficiency with electronic communications including email and text as well as standard office applications (i.e., Microsoft Office Suite)

Required Education and Experience:

• Bachelor's degree in Instructional Design, Communications, Education or relevant field
• 5+ years’ experience designing and implementing employee development programs (or similar experience)
• Excellent client interface and management experience for training development projects

Additional Qualifications, Certifications, etc.:

• Certified Professional in Learning and Performance (CPLP) credential preferred
• SHRM Certified Professional (SHRM CP) or SHRM Senior Certified Professional (SHRM SCP) credential preferred

Why RailPros? Build Your Career Where Culture Leads The Way

• A People First Culture (Caring): At RailPros, you’re more than an employee; you’re part of a team driven by genuine care and respect. Our Align29 pillar of Caring reflects our deep commitment to supporting your growth, well being, and success every step of the way.
• A Workplace Where Your Voice Matters (Sharing): Our Sharing culture encourages transparency, active dialogue, and collaboration across every level of the company.
• A Company Invested in Your Growth (Progress): Through continuous improvement of our systems, processes, and operations, our Progress pillar ensures you have the tools and support to excel.
• An Innovative, Industry Leading Environment (Innovation): Our Innovation pillar fuels creative problem solving, modern technology adoption, and breakthrough thinking that positions RailPros as a leader in the rail and transit space.

Benefits & Perks:

• Comprehensive Health Insurance: Includes medical, dental, and vision coverage.
• Additional Coverage Plans: Accident plan, critical illness plan, and hospital indemnity with employee to family coverage.
• Legal Shield, ID Shield, Pet Insurance: Added protection for you...and your pets.
• Life & Disability Insurance: Employer provided coverage with additional voluntary options available.
• Retirement Savings: 401(k) plan with employer match includes pre and post deduction options.
• Paid Time Off (PTO): With carryover each year.
• Paid Holidays: For full time employees.
• Wellness Programs: Access to wellness initiatives and resources.
• Discount Programs: Exclusive discounts on products and services.
• Company Merchandise Allowance: Company funded allowance for our online store.
• Health Savings Accounts (HSA): With employer match.
• Health Reimbursement Arrangement (HRA): Employer funded.
• Flexible Spending Accounts (FSA): For dependent care expenses.
• Employee Assistance Programs (EAP): Support for personal and professional challenges.
• Professional Development: Opportunities for training and career growth.
• Balanced Work Environment: A culture that respects boundaries so employees can recharge and bring their best selves to work.
• Tuition Reimbursement: Support for continued education or professional development.
• Professional & Career Growth: Through mentorship, continuous training, career path partnerships, goal setting, and succession planning.
• Culture & Recognition: Employee spotlights, annual Service Excellence Awards, alignment committee, philanthropy opportunities, company events, monthly new hire calls, monthly newsletters, feedback surveys, and quarterly town halls.

Choose a career where your work truly matters. At RailPros, you’ll be part of a stable, growing industry and a team driven by strong core values. We collaborate, innovate, and stay ahead of industry changes to deliver exceptional service to our clients. Our culture is built on trust, continuous improvement, and practical problem solving.

If you’re passionate about making an impact and want to grow with a dedicated, supportive team, join us and contribute to our success.

Equal Employment Opportunity (EEO)

RailPros provides equal employment opportunities to all qualified candidates, regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. We are committed to making reasonable accommodations for known physical or mental limitations unless doing so would impose undue hardship. For accommodation requests, contact [email protected].