Instructional Designer, Chase Travel

Job Description
Join our team as an Instructional Designer and shape the future of learning at Chase Travel. Bring your expertise to create impactful training materials and explore innovative ways to deliver content. Unlock your potential in a role that offers exciting opportunities for career growth and development.
As an Instructional Designer within Chase Travel, you will collaborate with subject matter experts and leaders to develop and implement effective training programs. You will drive the success of our learning initiatives by ensuring the delivery of high-quality learning experiences for all Chase Travel learners. Your role will focus on creating engaging and interactive training materials that address identified training gaps.
Job Responsibilities:

• Collaborate with subject matter experts (SMEs) to identify training gaps and develop content that addresses those needs.
• Design and develop engaging and interactive training materials, including e-learning modules, instructor-led training (ILT) guides, job aids, and assessments.
• Utilize various instructional design models (e.g., ADDIE, SAM) to create effective and scalable training solutions.
• Continuously update and improve training materials based on feedback, industry trends, and changes in company policies or procedures.
• Facilitate train-the-trainer sessions to ensure consistent delivery of training content.
• Manage multiple projects simultaneously, ensuring timely delivery of high-quality training materials.

Required Qualifications, Capabilities, and Skills:

• Bachelor's degree in Instructional Design, Education, or related field.
• Minimum of three years of experience in instructional design or related role.
• Proficiency in e-learning development tools (e.g., Articulate, Captivate).
• Strong project management skills with the ability to manage multiple projects simultaneously.
• Excellent communication and collaboration skills.
• Strong stakeholder management skills.
• Training or teaching experience in a corporate environment.
• Educational units or equivalent training in corporate training, facilitation, or instructional design.
• Experience in upskilling new hires and cross-skilling.

Preferred Qualifications, Capabilities, and Skills:

• Experience in designing training for call centers or customer service environments.
• Familiarity with learning management systems (LMS) and virtual training platforms.
• Knowledge of adult learning principles and instructional design models.
• Travel industry experience is a plus!

Additional Requirements:

• A portfolio is required.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
cxLoyalty is a leading provider of loyalty technology services with rewards content in relevant categories including travel, gift cards and merchandise and world-class personalized customer experience. As a leading provider of loyalty technology solutions, we have more than 40 years of experience designing, administering and fulfilling market-leading loyalty programs for our respected clients and their customers. We increase customer lifetime value by making each experience personal and inspire consumers to spend, grow and advocate.
An entrepreneurial spirit, along with the energy and commitment of our employees, is the cornerstone of our success. We provide the tools to manage and positively impact all aspects of your well-being so that you can be more fulfilled, more engaged, and more productive. We're solving the industry's most interesting problems with its brightest talent, at a scale where everyone feels connected. Our quest to acquire and develop world-class talent is ongoing.