At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Are you passionate about creating engaging learning experiences and excited about the future of AI in training? Join our Learning & Development team as our Instructional Designer and help transform how our contact center employees learn through innovative, technology-driven solutions.
What You'll Do
Design and develop engaging instructor-led and e-learning training programs
Create AI-powered learning experiences, simulations, and interactive training content.
Partner with business stakeholders and subject matter experts to identify learning needs and build effective solutions
Manage instructional design projects from concept to implementation
Develop multimedia learning materials using tools such as Articulate Storyline, Adobe Captivate, Rise 360, videos, and other digital content
Support Learning Management System (LMS) content deployment and continuous improvement initiatives
What We're Looking For
1–3 years of experience in Learning & Development or Instructional Design
BPO/Contact Center experience is highly preferred
Experience using Articulate Storyline, Rise 360, Adobe Captivate, or similar authoring tools
Familiarity with Learning Management Systems (LMS)
Passion for creating innovative learning experiences and leveraging AI in training.
Amenable to a hybrid work setup based in Global One, Eastwood, Quezon City, with occasional travel to other Probe CX sites
Why Join Us?
Dayshift schedule
Hybrid work setup
HMO on Day 1 (Maxicare) + 2 FREE dependents
24 PTOs (unused leaves are convertible to cash)
Annual salary increase
Group Life Insurance
Gym membership discounts
Free mental health consultations
Premium LinkedIn Learning access
Company-issued equipment
Government-mandated benefits
Skills Required
- 1-3 years of experience in Learning & Development or Instructional Design
- BPO/Contact Center experience
- Experience using Articulate Storyline, Rise 360, Adobe Captivate, or similar authoring tools
- Familiarity with Learning Management Systems (LMS)
- Passion for creating innovative learning experiences and leveraging AI in training
- Amenable to a hybrid work setup based in Global One, Eastwood, Quezon City, with occasional travel
What We Do
At Probe CX, we help our clients become modern digital organisations. With a dedicated team of 19,000-plus staff across five countries, including Australia, New Zealand, the Philippines, the United States, and India, we create blueprints for delivering exceptional CX. We combine the latest technology with people, processes, and data, and provide businesses with complete end-to-end service for customer operations. In a world that has never been more competitive, Probe CX creates innovative, contemporary digital solutions with a human touch to help unlock trapped value and establish a foundation for service-led value creation that is socially responsible and sustainable. Having worked with clients across various industries, ranging from household names to ambitious start-ups, Probe CX is committed to helping organisations create environments for digitally-enabled CX to thrive
