Instructional Design | Hybrid

Job Posted 17 Days Ago Posted 17 Days Ago
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Hiring Remotely in Taguig City, Metro Manila, National Capital Region
Remote
Junior
Artificial Intelligence • Analytics
The Role
The Instructional Designer will develop training materials, implement training sessions, and conduct evaluations to ensure training objectives are met. This role involves collaborating with subject matter experts and project teams to create effective learning experiences using various instructional models.
Summary Generated by Built In

Company Description

Sutherland is seeking a creative and self-motivated person to join us as an Instructional Designer. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

Instructional Design in this role get to:

 Develop training materials: Script training content. Review and apply required changes to meet standards. Communicate with SME to validate changes. Collaborate with the project team to meet project requirements.

 Participate in implementation: Schedule and deliver train-the-trainer sessions. Identify the items that need to be available before, during, after training and receive confirmation from the training delivery owner that all technologies and facility requirements are enabled or prepared.

 Conduct training evaluation: Evaluate the training to determine if the objectives were met using Kirkpatrick’s Four Levels of Evaluation. Check L1-L4 results, lessons learned, and implementation issues log.

Qualifications

  • • Have expertise on the ADDIE and SAM process, Bloom’s Taxonomy, and other relevant instructional models
  • • Have excellent written and verbal communication skills
  • • Have experience in writing training materials
  • • Have strong facilitation and classroom management skills (preferred, but not required)
  • • Have knowledge of adult learning principles, constructivism, and other learning theories
  • • Have experience developing multiple projects at one time successfully even when those projects may fall outside of core responsibilities
  • • Have demonstrated ability to communicate effectively with peers, driving diverse workgroups to collaborative solutions
  • • Have strong interest and commitment to customer satisfaction and delivering world-class customer service
  • • Develop required materials as stipulated in the project’s statement of work (classroom training, virtual training, self-paced, or e-learning courses)
  • • Evaluate the training to determine if the objectives were met using Kirkpatrick’s Four Levels of Evaluation
  • • Have a minimum of one year experience in customer or technical support service or business process outsourcing (BPO) environment
  • • Have a bachelor’s or college degree with a minimum of two years’ experience in learning and development environment focusing on training curriculum design, development, and delivery (equivalent education or experience may be substituted for any of the above)
The Company
HQ: Pittsford (Rochester), NY
39,547 Employees
On-site Workplace
Year Founded: 1986

What We Do

We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences!

Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.

For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation.

We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another.

We call it One Sutherland. #MakeDigitalHuman

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