Instructional Design, eLearning Developer

Who are we looking for?

Choice Hotels has an exciting new opportunity as our Instructional Design, eLearning Developer in the SkyTouch Technology division. SkyTouch Technology, is an independently operated division of Choice Hotels that provides the most widely used cloud-based (SaaS) hotel property management system. As a key member of our SkyTouch Technology division, you will empower our users and internal associates through innovative, data-driven learning experiences that drive customer success, foster loyalty, and establish our team as an industry leader in customer education.

Are you a creative, critical thinker that loves to design learning and processes for customers? The #SkysTheLimit when you #MakeItYourChoice! We encourage you to apply today!

Your Responsibilities

• Develop and manage project plans in alignment within timeframes and customer requests
• Work closely with various SkyTouch and Choice departments to create and enhance the effectiveness of customer learning
• Work on the creation and revision of eLearning modules and help perform administrative duties for the LMS
• Review systems release notes to make timely updates to eLearning, training guides, and help guides, as needed
• Leverage data collection and analysis to inform decision-making and demonstrate the impact of learning experiences
• Create and revise user materials including facilitator/participant guides, training materials, in-app help guides, internal process documentation, and knowledge articles
• Create and revise multimedia for training, in-app help, and demo purposes including the design, scripting, and development
• Coordinate the timely translations for the respective eLearning courses and documentation required for international customers
• Serve as a backup to other team members to fulfill team responsibilities 

Your Experience, Skills & Competencies

• College degree or equivalent experience in Learning Design and Development, Instructional Technology, Computer Science, Instructional Design, or related field
• Instructional design experience required
• 2+ years of eLearning development experience preferred
• Experience utilizing eLearning authoring tools (Articulate Storyline, Rise, Captivate, etc.) 
• Knowledge of Instructional Design systems, methodologies, and adult learning theories preferred
• Intermediate to advanced proficiency with design tools/software including Adobe Creative Cloud (Photoshop, Illustrator, InDesign, and Acrobat DC) or similar programs preferred
• Experience with Salesforce and/or Pendo preferred
• Strong graphic design and creative skills
• Strong analytical and problem-solving skills
• Strong project management skills
• Ability to listen to and respond to customers’ needs
• Ability to manage multiple projects while meeting tight deadlines
• Ability to present information and conduct meetings
• Bilingual preferred (ideally Spanish, French, and/or Canadian French)
• Demonstrates key competencies to include Action Oriented, Cultivates Innovation, and Drives Results.

Your Team

This is an individual contributor role that will report to the Sr. Manager, Customer Learning & Distribution. You will have 1 peer teammate and collaborate with cross functional departments on a regular basis.

**This role is not eligible for sponsorship**

Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:

• Competitive compensation and benefits, including medical, dental, and vision coverage
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
• Financial benefits for retirement and health savings
• Employee recognition programs
• Discounts at Choice hotels worldwide

About Choice

Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We’re the hotel company for those who choose to bet on themselves — the striver, the dreamer, the entrepreneur — because that’s who we are, too.

At Choice, we are united by the simple belief that tomorrow will be even better than today — for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward — giving our work at Choice a purpose larger than our business.

Our corporate office locations:

North Bethesda, MD — Located at Pike & Rose, our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.

Scottsdale, AZ — Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.

Minneapolis, MN — Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.

Field/Remote — Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.  

Choice’s Cultural Values

Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity

Choice’s Leadership Principles

Act with Intention | Lead with Authenticity | Grow & Deliver