Instructional Design Assistant Manager

Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email [email protected] and every reasonable effort will be made to accommodate your needs in a timely manner.

Job SummaryPartners with ID Leader to lead the instructional design team with innovative and creative ideas that are current with the industry. Works holistically with the talent development team and business to ensure Mountain America Credit Union achieves its business objectives through instructional learning and developmental methods and means.

Job Description

LOCATION

Tanner Building - Hybrid:

7167 S Center Park Drive
West Jordan, UT 84084

SCHEDULE

Full Time

To be effective, an individual must be able to perform each job duty successfully.

• Manages the daily activities of direct reports and operational activities of business processes such as design and delivery
• Partners with Leader to help set the direction, resourcing, work assignment, development coaching and performance assessment of team
• Partners closely with HR Technology team to help define learning requirements aligned with the learning strategy that require technology to support/deliver the learning experience. This may include contributing to the learning technology roadmap and being involved in evaluating content and technology vendors.
• Examines and reviews current instructional design processes to identify opportunities for increased success and partners with ID Leader in the implementation of new processes and procedures for the ID team.
• Manages multiple projects and ensures relationships with internal partners are collaborating to address and deliver on needed learning solutions.
• Establishes metrics to measure training effectiveness against course materials and provides data to VP Talent & Member development and functional TMD leaders to support outcomes and decision making.
• Monitors and tracks success measurements for all programs in concert with TMD leaders.
• Provides input on defining, executing and ensuring Mountain America’s learning strategy is integrated with learning design and delivery.
• Scales training endeavors with the growth of Mountain America.
• Partners with ID Leader and other Talent and Member Development (TMD) leaders to identify the correct subject matter experts (internal/external) to ensure the need and establishment of content/courses throughout Mountain America.
• Writes learning objectives, performance assessments, outlines, storyboards, facilitator guides, evaluation tools, etc. to support online learning and initiatives.
• Consults on the design of course materials utilizing graphics, animation, audio, video, and multimedia to make training dynamic, visually appealing, interactive, interesting, and useful.
• Considers ongoing updates, revisions, and customization of defined learning strategy to reflect business needs and organizational direction
• Coordinates communications with internal stakeholders through integrated intake process formally and informally through functional leaders (TMD Leaders).
• Integrates available metrics to measure training effectiveness against course materials and provides data to VP Talent & Member development and functional TMD leaders to support outcomes and decision making.
• Provides metrics for curriculum design and tracks success measurements for all programs in concert with TMD leaders.
• Performs other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Experience

• 4+ years of experience in instructional design or curriculum development.
• Demonstrated experience with eLearning development, curriculum design, and training methodologies
• Experience working in a team-oriented, collaborative environment
• Project management experience preferred
• Experience with building and maintaining courseware and participant databases
• Experience with agile learning design
• Experience with Articulate Storyline and Adobe Captivate
• Must have experience in web-based training, storyboard design, and Instructor-led training design

Education

Bachelor’s degree in related field. OR 4 years additional professional experience.

Licenses, Certifications, Registrations

L&D Methods, Project Management experience for learning projects. PMP preferred

Managerial Responsibility

Has leadership/managerial responsibilities that are direct or through work leaders or assistants, typically with a subordinate group of 2-6 employees. Estimates personnel needs and assigns work to meet these needs. Supervises, coordinates and reviews the work of assigned staff. Recommends candidates for employment, conducts performance evaluations and salary reviews for assigned staff, and applies company policy.

Interpersonal Skills

A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Ability to think strategically and manage key projects, working with a variety of different stakeholders throughout the organization. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Computer/Office Equipment Skills

• Proficiency in e-learning tools such as Articulate, Camtasia, Captivate to create interactive, SCORM-compliant, web-based training deliverables
• Strong working knowledge of Adobe Creative Cloud software, particularly InDesign
• Proficiency in the use of computer equipment and software, including strong working knowledge of Microsoft Office, including Teams, Word, PowerPoint, Excel
• Knowledge of graphic design
• Knowledge of mobile learning best practices
• Experience creating, editing, synchronizing and/or recording both audio and video for web-based learning

Language Skills 

• Demonstrated ability to clearly communicate verbally and in writing.
• Demonstrated ability to read and follow instructions.

Other Skills and Abilities

• Performance consulting experience
• High technology aptitude
• Working collaboratively
• Learning Training and Curriculum Design and Management experience.
• Computer Based Training (CBT) Design & Development
• Oral and Written Communication
• Teamwork and Collaboration
• Must have excellent technical writing skills (however, not in lieu of training development skills)

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Ability to sit, talk and hear consistently

Ability to stand, walk, and use hands to handle or reach occasionally

Vision Requirements

Close vision (clear vision at 20 inches or less)

Distance vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 25 pounds occasionally may need to lift up to 50 pounds.

Environmental

There are no unusual environmental factors (such as a typical office)

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.