Instructional & Content Designer

About Blank Street

At Blank Street, we believe that rituals matter, and that great rituals make your life better. With coffee shops across the US and UK, we are working to transform the grab-and-go coffee transaction into an experience that is higher in quality, hospitality, and joy.

What’s Brewing...

As Blank Street’s Instructional & Content Designer, you’ll hold primary responsibilities to the development, maintenance and implementation of our Learning Management Software, Blank Street University. You will also be responsible for crafting all field communications and training tools. You will excel at building informative, fun, and engaging learning content that will prepare our field team to be a success in their roles. This is an in-person role based out of our Brooklyn, NY HQ office and will report into the Training and Product Quality Manager.

If you are passionate about building something new from the ground-up and are motivated to continuously learn and grow in your role, Blank Street is for you.

What You'll Own:

• Create and maintain an engaging training experience that is the source of truth regarding Blank Street standards on our world-class LMS.
• Build training materials, tools, and programs for all product and operational rollouts as well as market specific materials for the US
• Support Field Teams by leading efforts to improve Training Materials and programs to better serve them. (making material visually appealing, accurate, engaging, fun, easier to digest)
• Develop and foster cross functional relationships and build effective communication tools between HQ and the Field to create harmony and connection
• Support the development and implementation of continuing education classes for the field teams
• Support the field by helping to develop and lead culture building barista challenges and events

Who You Are:

• Experience building and developing engaging online learning courses and materials
• A keen eye for detail as you create field facing communications
• Customer & employee experience obsessed
• An interest in learning more about coffee and the beverage industry
• Strong multitasker with proven ability to balance multiple priorities
• Excellent communicator, written and verbal
• Proven ability to work cross functionally with multiple departments

Availability Requirements:

Full Time: 45 hours per week, 5 days a week. Open to hold education and training classes out of store operating hours

Benefits:

• $70,000-$80,000 annual base salary
  • Blank Street, in good faith, believes that the posted salary range is accurate for this role in New York City at the time of posting. Our salaries are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package. Additional components include equity, healthcare benefits, paid time off and various work perks (commuter benefits, free coffee). Details will be discussed during the interview process. Blank Street may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future.
• Medical, Dental, and Vision coverage. Blank Street covers the full premium for low and mid-tier employee-only plans.
• Paid sick time
• Paid time off + company holidays
• Paid parental leave benefits
• Equity
• Learning and development opportunities. We’re growing and we’d like for you to be a part of the journey.
• A whole lot of Blank Street swag & coffee