Institutional Investment Operations Specialist

About this role:

Wells Fargo is seeking an Institutional Investment Operations Specialist.

In this role, you will:

• Participate in lifecycle support tasks for institutional trade initiatives and identify opportunity for process improvements
• Assist leadership in bringing individual or teams together in order to resolve complex issues
• Assist in client account onboarding, input and monitoring of cash payments, customer service, project support, funding operations, custodial operations, securities settlement services, structured loan operations, general ledger reconciliation, as well as, work to resolve confirmation and ISDA related issue
• Provide subject matter expertise on projects along with internal and industry related initiatives
• Review and analyze functional operational tasks that require research, evaluation, and exercise independent judgment to guide the deliverable
• Present recommendations for resolving complex situations and exercise independent judgement while developing expertise on functions, projects, internal and industry related initiatives
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Perform due diligence on Forms W-8 and W-9 received from customers, account holders, or other payees.
• Ensure identify and document the tax residency and classification of customers, account holders, and other payees to correctly apply the applicable tax withholding and information reporting requirements
• Identify and resolve discrepancies or incomplete information promptly.
• Record verified details and outcomes of the due diligence in the System of Records (SoR) with precision and maintain a track of all requests within agreed Service Level Agreement (SLA).
• Follow confidentiality and data protection standards during all interactions and adhere to organizations policies, regulatory requirements and quality standards.
• Strong Knowledge on US Tax regulations
• Identifies and highlight/escalate potential risk arising within process.
• Excellent Interpersonal skills – ability to build relationships.
• Oversee BAU and identify process enhancement opportunities
• Support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture
• Work with other Client Data teams to effectively manage and process client data requests
• Develop strong working relationships with Stakeholders, Sales, Compliance, other onboarding teams
• Ensure and Adhere to the regulations, standards, policies and procedures
• Become a risk manager by ensuring data integrity and challenging where required
• Provide reporting to senior leadership and produce insightful analyses of the business upon request for management

Required Qualifications:

• 2+ years of Institutional Investment Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• Excellent communication skills both written and verbal
• Bachelor's degree in Accounting, Finance, or a business-related field is strongly preferred
• Previous experience in Operations and/or Financial Services industry - Relevant work experience of 2+ years in one or a combination of the following: Tax Operations, Back office, middle office, business operations, & compliance and client onboarding within Corporate Investment Banking or Wealth Investment Management.
• Knowledge and understanding of Excel, PowerPoint, Word
• Ability to research, compile, and perform complex analysis on critical operational data
• Be highly collaborative and team-oriented
• Demonstrate strong analytical and interpersonal skills
• Ability to work with impacted areas to understand complex problems
• Ability to work in a fast-paced, team oriented environment.
• Strong multi-tasking abilities in a high performance, high demand environment
• Ability to think strategically, drive consensus and influence decision making

Desired Qualification:

• Strong knowledge of TAX Regulations (FATCA, CRS).
• Advance knowledge on different type of TAX forms (W8, W9) & data validation.
• Strong knowledge on withholding statement & calculation
• Ability to independently research and analyze  financial documents
• Ability to understand and work with data, including creating alignment among various data sources, developing trends, and creating risk-based analytics from multiple information sources.
• Knowledge of client on-boarding and Trade Life-Cycle
• Strong analytic ability, with high attention to detail, accuracy and strong problem solving skills
• Ability to communicate (written/verbal) effectively at all organizational levels
• Ability to plan and organize workload within tight deadlines, meeting day-to-day objectives as well as longer term strategic goals
• Perform analysis of, and make recommendations on functionality/efficiency of established controls and processes to ensure appropriate risk based operational procedures are in place and are meeting regulatory requirements/expectations

Process Overview- Operations is responsible for end-to-end client data strategy, data connectivity, data integrity and reporting. We act as data steward for core client & related data elements. It also supports maintaining client data and lifecycle space through system integration, data validation, automation and instituting Lean workflow principles. In addition, provides strategy across the maintenance space that focuses on enhancing existing processes while mitigating risk and leveraging vendor solutions, where applicable.
Our teams work closely across the firm to develop and deliver new products and services, while mitigating operational risk and enhancing the client experience. We drive process and technology change to scale and automate our businesses. To summarize, for every new product launched and every trade executed, it is Operations that develops and manages the processes and controls that enable business flow.

About the Role - The Operations Shared Services team is a cross-functional group of teams that provide support for Reference Data as well as the broader Wells Fargo organization. The Shared Services organization aims to be the owners and stewards of both client and product data with a focus on operational excellence and superior client servicing. The Tax Operations team ensures that CIB is compliant with the Global Tax Information Reporting Policy and Internal Revenue Service (IRS) regulations for information reporting, withholding and documentation for CIB Markets clients. Team member must correctly identify and document the tax residency and classification of customers, account holders, and other payees to correctly apply the applicable tax withholding and information reporting requirements. In addition, the team member must perform due diligence on Forms W-8 and W-9 received from customers, account holders, or other payees. Team member will also drive initiatives and provide solutions that will have an impact on client experience and risk mitigation.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.