Responsibilities
Manage operational issues for high-value institutional users across fiat deposit and withdrawal channels
Support clients through onboarding activation, payment operations and ongoing account operational management
Understand client operational needs and proactively identify and recommend opportunities to improve user experience and fiat product adoption
Handle operational escalations and client requests with strong judgment while managing client expectations professionally
Coordinate payment, settlement, onboarding and RFI related escalations across internal teams and banking partners
Work closely with VIP, Business Development, Product, Clearing, Compliance and Banking Partnership teams on client operational support and strategic initiatives
Maintain strong ownership, responsiveness and communication throughout issue resolution
Support adoption and operational rollout of strategic fiat solutions and banking channels
Translate recurring client pain points into operational and process improvement opportunities
Requirements
3+ years of experience in institutional operations, customer success, fintech operations, banking operations or account servicing
Strong understanding of fiat payment operations, institutional client servicing or banking workflows
Experience supporting high-value clients or institutional relationships in fast-paced environments
Strong communication and stakeholder management skills
Comfortable handling operational escalations and coordinating across multiple teams
Strong ownership mindset with ability to manage issues end-to-end
Ability to operate independently under pressure while maintaining strong client experience standards
Experience in crypto, fintech, payments or institutional banking industry is preferred
Skills Required
- 3+ years of experience in institutional operations, customer success, fintech operations, banking operations or account servicing
- Strong understanding of fiat payment operations, institutional client servicing or banking workflows
- Experience supporting high-value clients or institutional relationships in fast-paced environments
- Strong communication and stakeholder management skills
- Comfortable handling operational escalations and coordinating across multiple teams
- Strong ownership mindset with ability to manage issues end-to-end
- Ability to operate independently under pressure while maintaining strong client experience standards
- Experience in crypto, fintech, payments or institutional banking industry
Binance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Binance and has not been reviewed or approved by Binance.
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Career-Linked Recognition & Rewards — Performance-linked bonuses can be sizable in favorable crypto cycles, lifting total compensation. Attractive packages in engineering and specialized roles indicate strong rewards for in-demand skills.
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Flexible Benefits — Remote-first flexibility and work-from-anywhere options add meaningful value to the overall rewards package. Flexible schedules and location independence are presented as core perks.
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Retirement Support — Binance.US includes a 401(k) as part of its benefits. This provides a conventional retirement pillar alongside cash and bonus components.
Binance Insights
What We Do
Binance is the world’s leading blockchain and cryptocurrency infrastructure provider with a financial product suite that includes the largest digital asset exchange by volume. Trusted by millions worldwide, the Binance platform is dedicated to increasing the freedom of money for users, and features an unmatched portfolio of crypto products and offerings, including: trading and finance, education, data and research, social good, investment and incubation, decentralization and infrastructure solutions, and more. For more information, visit: https://www.binance.com
