Institutional Conversions Coordinator II

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GENERAL FUNCTION: Partner with relationship management, new business officers, client consultants and client service managers from all Affiliates for accurate and timely conversion of new and existing custody business for the Bancorp. Communicate directly with the client, their business partners and their previous service providers to assure smooth transition. Organize and prepare global tax documentation and liaise between the Custody Administrator and BNY Mellon to ensure the client maintains favorable tax status in global markets. Adhere to internal department procedures and deadlines to ensure regulatory compliance and exemplary client service. Consistently deliver superior quality service to build the foundation of partnership between the client and the Bancorp that is built on mutual values, trust and goodwill. Serve as the backup to the Global Custody Services Supervisor and/or Global Custody Services Manager as needed and aid in compliance and internal reporting.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Customer Service/Client Conversions

• Partner with New Business Officers, Relationship Managers, Client Consultants and Client Service Managers from all affiliates to establish conversion timelines.

• Educate clients, their business partners and interested parties on the conversion process.

• Coordinate the conversion with internal departments (Securities Settlements, Global Custody Administrators, Directed Trading, Securities Lending, Foreign Exchange, Fund Accounting, ISG Plan Servicing and Information Technology).

• Serve as both the customer and their business partners# primary point of contact to ensure a seamless conversion of more complex accounts.

• Map and monitor all aspects of the transition by creating and customizing a step-by-step transition plan detailing all tasks and due-dates applicable to implementation from pre-conversion planning to post-conversion reconciliation.

• Initiate conference calls and document correspondence (phone, fax, mail and e-mail).

• Prepare a pre-conversion (welcome) package containing all pertinent information needed by the customer.

• Obtain data from prior custodians, clients, investment managers, brokers, system vendors, DTC/Omgeo and consultants and update various systems accordingly.

• For domestic accounts, set up accounts on AMTrust by utilizing AMAdministrator and ensure that customer information has been entered into CIP database.

• For global accounts, set up an AMTrust if applicable. Complete BNY Mellon's account opening documentation. Complete BNY Mellon's country specific documentation for each global market that the customer requests participation. Interpret, complete and maintain necessary global tax documentation.

• Coordinate necessary steps to initiate interfaces with system vendors. Ensure that interfaces are available to the client the day after conversion.

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SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Bachelor's degree in business, finance, accounting or related field or equivalent work experience.

• Preferred 4 years combined experience as a Global Custody Conversion Specialist or experience specific to the Financial Services industry

• Proven excellent customer service skills # must be service-focused and oriented toward exceptional customer experience.

• Proven excellent written and verbal communication skills including the ability to effectively communicate on behalf of the Bank to both internal and external clients.

• Proven excellent interpersonal/relationship skills.

• Proven ability to interface with all levels of management and clients, both internal and external.

• Master of managing multiple projects with varying priorities and participants.

• Proven self-starting team player with good organizational and time management skills.

• Strong detail and analytical skills.

• Proven ability to exercise a high degree of independent judgment.

• Proficient in corporate-select software applications (i.e., Microsoft Office).

• Resourceful and results oriented.

• Proven success in a team environment, present professional image, command respect of peers, business partners and management.

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At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. 

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting.  Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third.  Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.