About Binance VIP & Institutional Team
Built by the world's largest digital asset exchange by trading volume, Binance VIP and Institutional offers access to digital asset solutions for VIP clients and institutions. We work closely with a wide range of market participants, including individual traders, high-frequency trading (HFT) and proprietary trading firms, hedge funds, asset managers and family offices, market makers and brokers, investment banks, corporations, fintech firms, and more. Join us to be part of a team that provides top-tier services to the most influential players in the crypto industry.
Responsibilities
Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products
Provide dedicated and prompt support to our institutional and VIP customers via different communication channels
Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API
Being the first line support for all account and system related issuesServe as the representative of VIP customers to internal teams including account, finance, risk and products
Collect customer feedback and manage projects to realise the product change requirements
Provide system and product updates to customers to ensure they are aware of all the major changes in time
Requirements
Minimum of 3 years of relevant experience in a client/trading desk support role in financial services
Solid understanding of trading platforms and exchange, including knowledge of trading orders and execution processes
Playing a client manager role and able to support client’s growth and business developmentUnderstanding of crypto derivative trading products
Outstanding problem solving skills with the ability to resolve issues under high pressure
Excellent communication skills to facilitate cross departmental communication
Able to participate in an on-call rotation, as required by the business
English is mandatory to coordinate with overseas partners and stakeholders
Hands-on experience in API trading is a strong plus
Understanding of cryptocurrency concepts, e.g. blockchain transactions, is a strong plus
Knowledge of derivative and other trading products is a strong plus, e.g. knowledge of futures
Skills Required
- Minimum 3 years of relevant experience in a client or trading desk support role in financial services
- Solid understanding of trading platforms, exchanges, trading orders, and execution processes
- Experience playing a client manager role and supporting client growth and business development
- Understanding of crypto derivative trading products
- Outstanding problem-solving skills and ability to resolve issues under high pressure
- Excellent communication skills for cross-departmental coordination
- Ability to participate in an on-call rotation
- Fluent English communication to coordinate with overseas partners and stakeholders
- Hands-on experience in API trading
- Understanding of cryptocurrency concepts, including blockchain transactions
- Knowledge of derivatives and other trading products, such as futures
Binance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Binance and has not been reviewed or approved by Binance.
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Career-Linked Recognition & Rewards — Performance-linked bonuses can be sizable in favorable crypto cycles, lifting total compensation. Attractive packages in engineering and specialized roles indicate strong rewards for in-demand skills.
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Flexible Benefits — Remote-first flexibility and work-from-anywhere options add meaningful value to the overall rewards package. Flexible schedules and location independence are presented as core perks.
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Retirement Support — Binance.US includes a 401(k) as part of its benefits. This provides a conventional retirement pillar alongside cash and bonus components.
Binance Insights
What We Do
Binance is the world’s leading blockchain and cryptocurrency infrastructure provider with a financial product suite that includes the largest digital asset exchange by volume. Trusted by millions worldwide, the Binance platform is dedicated to increasing the freedom of money for users, and features an unmatched portfolio of crypto products and offerings, including: trading and finance, education, data and research, social good, investment and incubation, decentralization and infrastructure solutions, and more. For more information, visit: https://www.binance.com
