Institutional Aid Specialist I

Position Summary

The Institutional Aid Specialist has responsibility for performing duties requiring analytical decision-making and coordination of program requirements. Incumbents are responsible for performing various duties in the coordination of internal and external scholarship programs as well as various forms of institutional aid, which can include outreach, customer service, monitoring communication with students and awarding aid. Institutional Aid Specialists provide exceptional customer service and quality responses to all student and internal inquiries.  

Essential Functions:

• Manage and maintain the awarding of all Institutional Aid, including but not limited to: 
• Internal and external scholarships 
• Federal Work Study 
• Institutional Loans 
• State Grants 
• Manage and monitor emails to the department. 
• Serve as an information resource regarding all forms of Institutional Aid 
• Ensuring the awards are current and appropriate for reporting. 
• Respond to requests for information in an assigned program area from faculty, staff, students, affiliates, and service providers. 
• Provide support for staff on processes and procedures. 
• Participate and assist monitoring scholarship budgets, which may include awarding or reconciling student accounts. 
• Collaborate with internal departments, affiliates, and service providers to forward college initiatives and determine program needs. 
• Attend all required team meetings and trainings, adjusting schedule as necessary. 
• Provide professional and composed support to escalated students.
• Participate in ongoing department projects, or other special projects, as needed.
• Reasonable and consistent attendance to fulfill requirements of position.
• Other duties as assigned. 

Supervisory Responsibilities: N/A

Requirements:

Education & Experience:

• Minimum of one (1) year of financial aid programs, scholarships or regulations required 
• Experience with data processing and automated records maintenance systems preferred 
• Experience with the online delivery of education preferred
• Experience working in a technology-driven enterprise preferred 
• Experience in higher education preferred 
• All skills, abilities and education will be considered for minimum qualifications 

Competencies/Technical/Functional Skills:

• Knowledge of available private, state, and federal aid programs. 
• Knowledge of academic and business workings of a higher education institution. 
• Knowledge of University policies and procedures. 
• Knowledge of financial aid software or agility within financial aid technical systems 
• Skill in oral and written communication. 
• Skill in operating equipment, such as personal computer, fax, copier, phone system. 
• Skill in utilizing technology, including ability to navigate web sites, perform word processing, create spreadsheets, send e-mail and electronic messages. 
• Ability to multi-task and prioritize. 
• Ability to use and facilitate online communication using email and/or other technology-based communication media. 
• Ability to problem-solve. 
• Ability to maintain confidentiality. 
• Ability to prepare letters, reports and business correspondence. 
• Excellent customer service skills. 
• Organized with good time management skills. 
• Highly organized and detail oriented. 
• Proficient with Microsoft Word and other applications in the Microsoft Office suite. 

Travel: No Travel Required 

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Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here.

Compensation Range:

Hourly: $20.00 - $23.00

National University is committed to maintaining a high-quality, diverse workforce representative of the populations we serve. National University employs more than 5,000 faculty and staff and serves over 41,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community and a commitment to diversity. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our diverse student population, including adult learners and working professionals.

National University offers an opportunity to work in an innovative environment that supports diversity.

National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a diverse mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University. We are focused on equality and believe deeply in diversity of race, color, ancestry, age, family care status, veteran status, marital status, creed, religion, sex, gender, sexual orientation, religion, ethnicity, national origin, and other legally protected group status.