InstaMed - Contracting - Document Verification

Job Description
If you're passionate about reporting and metrics, you have found the right team.
As a Client Service Specialist IV - Contract Verification in InstaMed you will be responsible for the data integrity of enrollments for the InstaMed JPMorganChase Healthcare Payments Services and ensuring that payments are made to the correct and appropriate Provider during the onboarding process. Attention to detail, disciplined follow-up procedures, ability to absorb and maintain knowledge or processes, and initiative are the keys to success. You will need to understand InstaMed's standard operating procedures to effectively complete non-standard enrollments or tasks. You will assist and take initiative in identifying, assessing, and resolving complex issues and problems, escalating whenever necessary as well as effective internal communication and teamwork.
Job responsibilities:

• Complete due diligence and ensure KYC standards to ensure anti-money laundering standards and prevent misrouting of funds during processing of new enrollments or changes to existing accounts.
• Maintain fast track underwriting, onboard new accounts, set up pricing, and complete updates to existing accounts.
• Coordinate with internal team members to ensure all requirements are completed appropriately and errors are avoided.
• Manage multiple work queues and prioritize as necessary to deliver the best possible customer experience.
• Communicate relevant information effectively, such as requirements, updates, and timelines both internally within the company and externally to customers, promoting a positive customer relationship.
• Investigate open issues using available resources (Support Tool, Salesforce, etc.) and collaborate with internal stakeholders to bring to resolution.
• Master departmental procedural processes, maintain compliance and business requirements, as well as any other duties applicable to the position.

Required qualifications, capabilities and skills:

• Proficiency with computer, typing, and Microsoft Office products; easily able to learn new software/programs.
• Experience with Salesforce or knowledge of healthcare and/or financial industry
• Effective and professional communication
• Strong attention to detail, organizational, and time management skills.
• Resourceful analytic thinking
• Sound judgment

Schedule: Monday - Friday, 8:30am-5:00pm
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.