The Role
Manage and support locker installation operations: provide escalation support, approve site preparedness, ensure installation quality control, manage scope changes, liaise with install partners and internal teams, develop processes and documentation, perform floor plan reviews and sales support, deliver training and on-site management for high-profile jobs, and resolve safety and compliance issues.
Summary Generated by Built In
Luxer One is the leader in smart locker technology, transforming the way packages are delivered, stored, and retrieved across the country. Our team is passionate about innovation, service, and excellence. We are extremely proud of our culture of growth, unlimited potential to solve industry challenges, and continuous improvement of our products and technology.
We're experiencing rapid growth, and are looking to bring on a new Installations Project Manager onto our growing team!
As an Installations Project Manager, you will support the Installation Manager with daily locker installation expertise and problem-solving. In this role, you will interact with our network of installers across the country as well as internal stakeholders.
What You'll Do:Installation Operations Leadership
- Provide installation escalation support and resolution
- Issue site preparedness approvals
- Be responsible for installation quality control and consistent data management
- Manage scope changes and set expectations early
- Facilitate timely resolution between install partners and Luxer teams
- Oversee install capability, recruiting, and vetting
Product & Process Improvement
- Process and procedure development
- Support and maintain quality: develop checklists, testing procedures, documentation, and completion criteria
Operations Support Engineering (Pre and Post Sales Solutions)
- Execute floor plan accuracy reviews and provide sales support
- Provide special projects support
- Collaborate cross-functionally with VAR's, Sales, PM's teams
Safety & Compliance
- Review and resolve escalated safety & compliance issues
Documentation, Training & Change Management:
- Assist with delivery of installation training and coaching
- Installation manual, technical writing, and photo documentation
- Technical training development
Special Project Support
- Stakeholder representing installers and install execution
- On-site installation management of local and high profile jobs
Requirements
At a Minimum, You'll Need to Have:
- 3+ years of experience in field operations, construction project management, hardware deployment, or installation management
- Ability to manage multiple projects simultaneously
- Vendor management and negotiation skills
- Understanding of construction environments, permitting, ADA considerations, and installation technical requirements
- Strong cross-functional communication with internal and external stakeholders
- Proficiency with project management tools, documentation systems, and basic CAD/floor plan interpretation
- Strong problem-solving, root-cause analysis, and technical troubleshooting skills
A Plus But Not Required:
- Experience in hardware technology deployment, access-control systems, or similar industries
- Experience developing and delivering training programs
- Familiarity with project management and CRM software
- Knowledge of ADA, electrical, low-voltage, and site construction considerations
Benefits
Luxer Has Got You Covered!
- You will have a 401k with up to 4.5% matching, untracked vacation, and a hybrid work schedule.
- We promote education through tuition reimbursement.
- You will also have medical, dental, vision, and life insurance programs, as well as employee assistance programs.
- You’ll have opportunities to advance.
- We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored and grow.
- We promoted 42% of our employees last year!
Luxer One is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.
Skills Required
- 3+ years of experience in field operations, construction project management, hardware deployment, or installation management.
- Ability to manage multiple projects simultaneously.
- Vendor management and negotiation skills.
- Understanding of construction environments, permitting, ADA considerations, and installation technical requirements.
- Strong cross-functional communication with internal and external stakeholders.
- Proficiency with project management tools, documentation systems, and basic CAD/floor plan interpretation.
- Strong problem-solving, root-cause analysis, and technical troubleshooting skills.
- Experience in hardware technology deployment, access-control systems, or similar industries.
- Experience developing and delivering training programs.
- Familiarity with project management and CRM software.
- Knowledge of ADA, electrical, low-voltage, and site construction considerations.
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The Company
What We Do
Welcome to the future of package delivery. With over 14 years in the locker business, Luxer One has managed millions of package deliveries across industries. Our mission? To relentlessly improve how the world receives goods.
