dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers.
dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.
Location: London
This role sits at the centre of how leading brands use insight to drive growth with Tesco. You will operate as a trusted advisor to clients, working closely with them to understand complex commercial challenges, shape insight‑led category management strategies, and deliver measurable impact across their Tesco performance.
While not a traditional sales role, the position carries clear commercial accountability. You will be responsible for owning senior client relationships, identifying and progressing value opportunities, and translating insight into commercially meaningful outcomes. You’ll work across a varied client portfolio, with scope and complexity aligned to experience and evolving business need. This role offers significant ownership, influence, and progression.
What you’ll do
- Own commercial performance across a portfolio of Tesco‑facing clients, with clear accountability for revenue, growth and long‑term value
- Build trusted, senior‑level client partnerships grounded in commercial understanding, insight and data
- Diagnose complex business challenges and translate insight into clear, value‑led recommendations
- Identify, shape and progress opportunities across renewals, expansion and new solutions
- Lead structured, insight‑led client conversations that influence decision‑making and drive meaningful action
- Maintain accurate forecasting and a disciplined, prioritised opportunity pipeline
- Partner closely with Client Success to ensure high‑quality delivery and sustained commercial impact
What you’ll bring
- Experience in a commercial, insight or client‑facing role within retail, FMCG/CPG or data‑led environments
- Confidence taking ownership of client relationships and being accountable for commercial outcomes
- Strong analytical and numerical capability, with the ability to translate data into compelling, actionable insight
- A consultative mindset, focused on diagnosing problems and shaping solutions rather than presenting information
- Clear, credible communication skills, with the ability to influence stakeholders at varying levels of seniority
- Comfort working across clients of differing size, maturity and complexity
- A growth‑oriented mindset, with ambition to develop into more complex and strategic client partnerships over time
Why join?
This is a high‑impact role with strong visibility, offering exposure to Tesco, leading brands, and some of the most advanced retail insight capabilities in the market. You’ll develop deep commercial and client‑partnering skills, work across a broad range of business challenges, and have a clear pathway into more senior Client Partner roles as your scope and influence expand.
What you can expect from us
We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.
You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.
And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.
Our approach to Flexible Working
At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.
For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)
Skills Required
- Experience in a commercial, insight or client-facing role within retail, FMCG/CPG or data-led environments
- Ownership of client relationships and accountability for commercial outcomes (revenue, growth, long-term value)
- Strong analytical and numerical capability with ability to translate data into compelling, actionable insight
- Consultative mindset focused on diagnosing problems and shaping solutions
- Clear, credible communication skills with ability to influence stakeholders at varying seniority levels
- Comfort working across clients of differing size, maturity and complexity
- Growth-oriented mindset and ambition to develop into more complex and strategic client partnerships
dunnhumby Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about dunnhumby and has not been reviewed or approved by dunnhumby.
-
Fair & Transparent Compensation — Pay is considered competitive relative to similar-sized firms in several markets. Positive perceptions of the overall pay-and-benefits mix support the view that compensation is broadly fair.
-
Leave & Time Off Breadth — Paid time off is described as generous, with multi‑week starting allowances plus extras like a paid birthday, loyalty‑based additional days, and periodic early Friday finishes. These features contribute to a favorable time‑off experience across several U.S. locations.
-
Healthcare Strength — Core coverage includes employer‑verified medical, dental, vision, life, and disability insurance alongside HSA/FSA options. This breadth of coverage is positioned as a solid component of the U.S. package.
dunnhumby Insights
What We Do
Dunnhumby is a customer data platform that provides models and insights into how customers engage with retail and e-commerce spaces.
