Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI.
About the Role:
As a Product Manager for our Insights team, you will own the outcomes of strategic AI features and initiatives. You will be pivotal in advocating for the best use of Cresta’s user-facing platforms to solve complex enterprise problems. If you love a fast-paced environment and getting a product off the ground while working with some of the best engineers, customers, and GTM team around - this is your chance to make a big impact.
What You’ll Do:
- Own features end-to-end from idea to production: Define and articulate the prioritization for features you’ll own, ensuring alignment with product vision+strategy and market needs.
- Lead customer discovery sessions and prioritization: Find, build, and iterate with design partner customers. Conduct comprehensive market research and stakeholder discovery to identify and quantify opportunities for innovation. Dig into the ‘questions behind the questions’ to anticipate customer needs
- Be a strategic partner to internal teams: Collaborate across design, engineering, go-to-market, and customer success teams to ensure successful impact and adoption of features
- Continuously learn: Stay abreast of latest trends and advancements to inform product direction
- Own the outcome: Identify potential risks and challenges in the product development lifecycle and devise effective mitigation strategies to ensure timely and successful product delivery
What We’re Looking For:
- 3+ years of experience, ideally working closely with AI or LLM-first products
- Hands-on work style – curiosity with a bias for action. You anticipate needs and bottlenecks and deliver with urgency and care.
- Strong first principles and systems thinking
- Comfortable working with ambiguity and learning quickly in a dynamic startup environment
- Passion for redefining the future of customer experience
Bonus Points:
- Background in product management or consulting
- Experience in a startup or high-growth SaaS environment
- Previous experience deploying complex AI features to production
- Familiarity with customer support and contact center operations
Perks & Benefits:
We offer a comprehensive and people-first benefits package to support you at work and in life:
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Flexible PTO to take the time you need, when you need it
- Paid parental leave for all new parents welcoming a new child
- Retirement savings plan to help you plan for the future
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- In-office meal program and commuter benefits provided for onsite employees
Compensation at Cresta
Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
Salary Range: $130,000–$190,000 & Offers Equity
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [email protected]
Top Skills
What We Do
Cresta is for sales and customer service teams who need to close the performance gap between their top performers and the rest. Our real-time expertise AI helps contact center agents unlock their full potential by uncovering expert behaviors from every customer conversation and amplifies them with real-time assistance and coaching. By nudging best practices around objection responses, expectation setting, troubleshooting, and more: Cresta supercharges agents to focus on what really matters; their customer interactions. Cresta brings together industry-leading AI experts, proven leadership, and top-tier investors including Sequoia, Andreessen Horowitz, Greylock Partners, Andy Bechtolsheim, Mark Leslie and Vivi Nevo.
