dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers.
dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.
dunnhumby is looking for an Insights Enablement Lead to join the team on a permanent basis. This role sits within our Insight Enablement function and is responsible for enabling our client success teams by standing over support for our products, tools and propositions.
This is a hybrid role based in our Hammersmith office.
Key accountabilities
- Shape longer-term enablement strategy and transformation initiatives
- Define and evolve enablement propositions and approaches
- Work through ambiguity to frame problems and identify solutions
- Proactively identify opportunities to improve the propositions and solutions we offer, and prioritise these by assessing value to dunnhumby and clients against effort required
- Balance planning, design and hands-on problem solving
- Join the dots across initiatives, stakeholder needs and product developments to ensure enablement activity is relevant and effective
- Champion new ways of working, including the adoption of AI and emerging technologies to enhance efficiency, accelerate delivery, and drive positive impact
- Collaborate with stakeholders across Insight Enablement and wider teams to continuously optimise how we work and deliver for clients, both internal and external
Qualifications & Experience
- Experience working with CPGs, Client Success teams or other stakeholder-facing groups
- Strong problem solving and strategic thinking skills
- Able to balance responsiveness with proactivity
- Comfortable with ambiguity and targeting longer term impact
- Strong communication and storytelling skills, with the ability to simplify complex topics for different audiences
- Experience in insight, analytics, product enablement, commercial enablement, proposition development or a related field would be beneficial.
What you can expect from us
We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.
You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.
And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.
Our approach to Flexible Working
At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.
For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)
Skills Required
- Experience working with CPGs, client success teams, or other stakeholder-facing groups
- Strong problem-solving and strategic-thinking skills
- Ability to balance responsiveness with proactivity
- Comfort working with ambiguity and targeting longer-term impact
- Strong communication and storytelling skills, including simplifying complex topics for different audiences
- Experience in insight, analytics, product enablement, commercial enablement, proposition development, or a related field
dunnhumby Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about dunnhumby and has not been reviewed or approved by dunnhumby.
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Fair & Transparent Compensation — Pay is considered competitive relative to similar-sized firms in several markets. Positive perceptions of the overall pay-and-benefits mix support the view that compensation is broadly fair.
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Leave & Time Off Breadth — Paid time off is described as generous, with multi‑week starting allowances plus extras like a paid birthday, loyalty‑based additional days, and periodic early Friday finishes. These features contribute to a favorable time‑off experience across several U.S. locations.
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Healthcare Strength — Core coverage includes employer‑verified medical, dental, vision, life, and disability insurance alongside HSA/FSA options. This breadth of coverage is positioned as a solid component of the U.S. package.
dunnhumby Insights
What We Do
Dunnhumby is a customer data platform that provides models and insights into how customers engage with retail and e-commerce spaces.
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