At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.
We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
We are looking for an Insights Data Analyst to join our Sales and Customer Success teams who support ASAPP’s goal to reduce the need for excessive labor while ensuring excellent first contact resolution and maintaining high customer satisfaction, all while offering the most cost-effective solution for long-term operation.
Working closely with our Customer Success Managers, Strategists and Account Directors, the Analyst will provide data-driven solutions that will empower our existing customers to maximize the value they receive from ASAPP and help prospective customers see the potential value they will receive from ASAPP. The primary responsibilities of the role will include conducting ad hoc data analyses, providing recommendations and crafting narratives around performance and opportunities.
The ideal candidate is a self-starter who has strong technical skills and the drive to own the end-to-end completion of various data-related projects (including writing queries, designing dashboards and building slide decks).
The role is right for you if you
- Have strong analytical and technical skills
- Love to solve challenging problems using data
- Are adept at transforming ambiguous directives into impactful outcomes
- Are a self-starter with the drive to deliver high quality work
- Can operate in a fast paced environment without sacrificing quality
- Can operate in a fast paced environment without sacrificing quality
What you’ll do
- Serve as a strategic partner to Customer Success, Product and Sales teams, helping them achieve business objectives through insights
- Conduct analyses on large datasets to uncover optimization opportunities and drive value for large enterprises
- Design slide decks and dashboards to help convey data insights to non-technical audiences
- Write custom SQL queries to fulfill data requests for both internal and external stakeholders
- Help shape the roadmap for generative AI solutions for the contact center
- Occasionally assist in customer facing presentations
What you’ll need
- Bachelor’s degree in Computer Science, Statistics, Business, Data Science, Mathematics, or related field; or equivalent work experience2-4 years of experience manipulating and uncovering insights from large data sets
- Advanced SQL skills, including the ability to write new queries and interpret existing queries
- Experience with data visualization tools (e.g. Sisense, RStudio, Tableau, etc.) and an ability to create simple yet impactful data visualizations from complex data sets
- Ability to produce end-to-end slide decks to be presented to non-technical audiences
- Familiarity with database systems and data warehousing concepts
What we’d like to see
- Experience working with Python and using large language models for analytics purposes
- Previous experience working at an AI or technology startup
- Experience working with Google Docs Editor Suite (Google Docs, Slides, Sheets)
- Customer-facing experience is a plus but not required for this role
ASAPP is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-VR1 #LI-Remote
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What We Do
Our artificial intelligence and machine learning products deliver automation and human augmentation, allowing individuals and organizations to realize their full potential. Today, the world's largest organizations rely on ASAPP to provide amazingly efficient and effective customer experiences. Our Research & Development team is unparalleled, driving the advancement of AI, machine learning, speech recognition, robotic process automation, natural language processing and more.
