Insights Analyst
We are looking for an Insights Analyst to join our Digital team at Harrods. This role will sit within the Loyalty & CRM Insights team, led by the Senior Loyalty & CRM Insights Manager.
About The Role
As the Insights Analyst you will use your creativity and initiative to help internal clients to bring customer insight and relevance to their communications and promotions, and to truly understand what we can learn about the customer using analysis and evaluation. This role will sit within the Loyalty & CRM Insights team, led by the Senior Loyalty & CRM Insights Manager
You will:
- Work with stakeholders across CRM and Loyalty to support in designing reporting, campaign planning, and making suggestions on how we can improve on current campaigns.
- Responsible for bringing project work together and developing new ways of looking into our campaigns
- Responsible for determining short term performance, tracking KPIs, longer term projects, and working with a variety of stakeholders
- Measuring impact versus control groups, A/B tests, and determining and explaining uplift where possible
About You
The successful candidate will have good knowledge of Excel, PowerPoint and SQL, and preferably experience of using Google Analytics too, ideally you will have a background in Statistics, Mathematics, Science or Marketing. We are also looking for someone who has the ability to translate insights from a complex analysis into easy to read insights for a technical and a non-technical audience
You will also;
- Previous Stakeholder management skills
- Experience using customer or consumer data
- Some understanding of targeted and personalised Loyalty and/or CRM activity/ Marketing
- Keen attention to detail
- Passion for utilising data
About Us
As the world’s leading luxury retail emporium, we craft magic, memorable experiences for our customers and support our talented teams to become the best ambassadors for our global brand. We set the highest standards and reward the remarkable people who help us maintain them
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role coupled with an alignment with our values, we would encourage you to apply.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
Additional Information:
Time Type:
Permanent
Department:
Customer Insight (James Owen)
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What We Do
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods
Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category.
Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers.
Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story
