Join Toshiba America Business Solutions as an Inside Sales Representative, Rochester, NY
You’ll work to secure sales of products, services, solutions, and supplies, to businesses and industrial establishments via telephone, mail and email, relationship development and closing activities. Build strategic relationships with TBS sales organization to secure new clients and grow Toshiba revenue within existing relationships. Participate in team selling activities to strengthen Toshiba’s value to clients. Provide guidance to local market leadership on inside sales best practices and opportunities to leverage the expanded portfolio of Inside Sales.
If you enjoy building relationships with existing clients and developing new businesses, and creating opportunities for your customers and yourself, Toshiba offers the tools, support, and uncapped earning potential to help you succeed.
What You'll Do
- Contact current and prospective to quote, sell, up-sell, and cross sell Toshiba products, services, solutions and supplies via inside sales.
- Meet objectives as set by management including the responsibility of contacting assigned customer base on a regular basis to understand customer needs and maintain customer relationship. Handle complaints and questions from customers as necessary.
- Participate in team selling activities to strengthen Toshiba’s value to clients. Provide guidance to local market leadership on inside sales best practices and opportunities to leverage the expanded portfolio of Inside Sales.
- Process orders, generate returns, drop shipments, and UPS tracking accurately, completely, and promptly. Ensure appropriate signatures are acquired as needed to ensure a “Complete” order.
- Perform other related duties as assigned.
What You’ll Bring
- High School Diploma or GED
- A minimum of three years of inside sales, prospecting by phone and customer service/support experience.
- Solid knowledge of Excel and Microsoft Word.
Earn Well
- $50,000 first year earning potential, hourly range $16.83-$17.30, plus ucommission.
Training
- Comprehensive onboarding and industry-leading sales training
- Ongoing training and professional development
Benefits
- Medical, dental, and vision coverage
- 401(k) plan with match and company provided life insurance
- Employee Assistance Programs, pre-tax spending accounts, pet insurance, and employee discounts
- Generous paid holidays, vacation & sick/personal business/volunteer days
- Opportunities for career growth within a global technology organization
About Us
Toshiba America Business Solutions is a leader in digital technology, delivering innovative print, document management, and workflow solutions that help organizations across a wide range of industries.
At Toshiba, you’ll have opportunities to expand your expertise, gain exposure to multiple areas of the business, and build a rewarding career with a trusted global organization.
Learn More
The content below is exclusively available on our careers site job description: https://careers.business.toshiba.com/
Join Our Talent Community
Our Commitment to Sustainability
News Archive
Solutions & Services
Our Office Products
e‑BRIDGE® Global Print
Toshiba Office Collection Virtual Demonstration (YouTube)
Client Testimonials (YouTube Playlist)
Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [email protected] to request an accommodation.
Toshiba America Business Solutions, a leader in digital technology, is seeking an Inside Supply Sales Representative, in Rochester, NY . Toshiba is an industry leader in equipment, digital displays, document security, and software solutions that keep businesses running brilliantly and efficiently.
Our people bring innovative, real-world solutions for our client's print management needs; we help cut costs, secure documents, and reduce the environmental footprint. We are a growing, dynamic organization that has a need for someone to contribute their professional best.
Responsibilities:
- Contact current and prospective to quote, sell, up-sell, and cross-sell supplies.
- Meet objectives as set by management including the responsibility of contacting the assigned customer base on a regular basis to understand customer needs and maintain customer relationships.
- Handle complaints and questions from customers as necessary.
- Process orders, generate returns, drop shipments, and UPS tracking accurately completely, and promptly.
- Ensure appropriate signatures are acquired as needed to ensure a “Complete” order.
- Perform required documentation, updates, and corrections as required. May be required to liaison with internal departments as it pertains to assigned accounts.
- Contact customers when orders will not ship due to inventory levels.
- Perform account troubleshooting and ensure the prospect list is complete and accurate.
- Check and respond to voice mail in a timely fashion.
- Generate sales reports as required and ensure the sales database is updated accordingly.
- Stay current on new machines, products, and updates. May participate in special projects requiring outbound sales input.
Qualifications:
- High School Diploma or equivalent.
- 3+ years of experience in a combination of inside sales, telemarketing, and customer service/support experience.
- Ability to work in fast-paced environment with changing priorities.
- Must have demonstrated experience with maintaining account relationships.
- Ability to influence /persuade and comfortable with cold calling and working to meet established call objectives.
- Must have strong communication skills with the ability to speak articulately and professionally on the phone to prospective and current customers.
- TABS is currently accepting proof of vaccination status on a voluntary basis during the onboarding process.
Toshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package including the following:
- Group health coverage (medical, dental, & vision)
- Employee Assistance Programs
- Pre-tax spending accounts
- Pet Insurance
- 401(k) plan
- Company provided life insurance
- Employee discounts
- Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days
Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email Accommodation [email protected] to request an accommodation.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High School Diploma or GED
- At least three years of inside sales, telemarketing, prospecting by phone, and customer service or support experience
- Knowledge of Microsoft Excel and Microsoft Word
- Experience maintaining account relationships
- Ability to work in a fast-paced environment with changing priorities
- Ability to influence and persuade, including comfort with cold calling and meeting call objectives
- Strong communication skills and professional telephone presence
Toshiba Business Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Toshiba Business and has not been reviewed or approved by Toshiba Business.
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Strong & Reliable Incentives — In sales roles, uncapped commissions and incentives can materially increase total compensation when goals are achieved. This upside is most evident for high performers in commission‑heavy positions.
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Healthcare Strength — Public benefits listings show group medical, dental, and vision coverage alongside life and disability insurance and an employee assistance program. These elements align with a comprehensive, standard U.S. corporate package presented on the careers page.
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Leave & Time Off Breadth — Paid holidays, vacation, and personal days are advertised, and Vacation & PTO is marked employer‑verified on third‑party benefits pages. Prior materials point to a robust holiday schedule, reinforcing time‑off availability.
Toshiba Business Insights
What We Do
Toshiba provides copiers, printers, managed document services and digital signage for businesses throughout the United States, Mexico, and Central and South America. Our people deliver innovative, real-world solutions to help you manage communications from paper to electronic to digital. Toshiba's diverse offerings include award-winning e-STUDIO™ copiers, thermal printers, document workflow services including the Encompass™ Managed Print Services program and Ellumina™ interactive digital signage.
