At Commercial Tire, we believe great people build great companies. As a proudly employee-owned organization, every team member has a stake in our success. Full-time employees enjoy outstanding benefits, including medical, dental, vision, and life insurance, stock ownership opportunities, a strong 401(k) plan, and generous paid time off.
If you’re looking for a career where you’re valued, supported, and set up to grow, we’d love to meet you.
Job Title: Inside Sales
FLSA Status: Non-Exempt
Reports to: Store Manager (or similar position)
Job Type: Fulltime
POSITION OVERVIEWIdentifies customer needs through communication and proper inspection processes. Communicates identified needs and gives suggestions in a professional manner back to the customer.
JOB RESPONSIBILITIES
- Provide outstanding customer service in person and on the phone
- Quote prices (via computer) in response to customer requests
- Maintain company and store goals in relation to: CFNA applications, tire units, alignment units, and lube ticket averages.
- Inspect and diagnose service, tire, and automotive repairs problems, communicate necessary repairs and/or replacement of tires.
- May be required to support alignments, lube shop and tire shop.
- Work with Salesmen to ensure their account requirements are communicated and met.
- Notifies customer on special order follow-up.
- Identifies ways to maximize new sales opportunities within the existing customer base and executes that plan. Recommend additional preventative services to customers.
- Monitor customer wait times to ensure customer satisfaction
- Maintain a clean and neat work area
- May assist with the administrative duties, inventory function; receiving, warehousing, delivery
- May assist with picking up and delivering vehicles for customers.
- Obtains monthly sales and GP goal (goal set by store manager)
- Obtains monthly unit goals (goals set by store manager)
- Supports company safety, professional and operational standards and adheres to all audit requirements.
- Other duties as assigned.
COMPETENCIES AND SKILLS
- Office Skills
- Customer Service
- Organization skills and attention to details
QUALIFICATIONS – required.
- Valid Driver’s License and Insurable Driving Record
- Minimum of 1-2 years’ tire experience and sales experience
- High school diploma or equivalent (preferred).
COMPENSATION & BENEFITS
- Comprehensive benefits package including health, dental, vision, ESOP and retirement plans.
- Paid time off (PTO) and paid holidays
ESSENTIAL PHYSICAL & ENVIRONMENTAL FUNCTIONS
Physical Demands:
- Standing: 80% | Walking: 15% | Sitting: 5%
- Frequent bending, stooping, squatting, kneeling, twisting, and walking on uneven surfaces
- Frequent lifting/carrying: up to 50 lbs
- Frequent use of hands and fingers for grasping and dexterity
- Constant visual, auditory, and verbal communication required
Work Environment:
- Frequent exposure to noise, dirt, dust, mechanical vibration, fumes, and outdoor conditions
- Occasional work in extreme heat/cold or wet/humid environments
- Occasional hazards due to mechanical equipment, moving objects.
Equipment Operated:
- Company-provided software and system for work orders and inventory
- Tire machines, compressors, air tools and hand tools
- Required to use protective gear (PPE)
Compliance & Acknowledgment - This position must be performed with or without reasonable accommodation. Commercial Tire complies with the Americans with Disabilities Act (ADA) and will consider reasonable accommodations for qualified individuals to perform the essential functions.
Skills Required
- Valid driver's license and insurable driving record
- Minimum 1-2 years of tire experience and sales experience
- High school diploma or equivalent
What We Do
In 1968, a 24-year-old named Bob Schwenkfelder started a tire store on State Street in Boise, Idaho. Over the next 50 years, the company he launched would become one of the largest commercial and retail operations in the Northwest: Commercial Tire. Driven by the simple motto of “let our family take care of your family,” we’ve always focused on working hard, meeting the wide-ranging needs of our customers, and employing people you can trust. This remains the Commercial Tire legacy. Especially now that we’re 100% employee owned.
