The Role
Serve as primary customer contact for contractors and industry professionals—handle inbound/outbound interactions, process orders, track inventory, coordinate transfers, educate customers on products/promotions, and collaborate with outside sales to drive sales and ensure order fulfillment.
Summary Generated by Built In
Are you passionate about delivering exceptional customer experiences and growing your career in sales?
Join Richards Building Supply, a family-owned and operated company with over 40 years of success!
We’re looking for a driven Inside Sales Representative to be the backbone of our customer relationships, providing expert guidance and support to contractors and industry professionals in our Wilmington, NC location.
Why Join Us?
- Stable Schedule: Full-time, Monday-Friday with consistent hours based on branch operations—no unpredictable shifts or weekend work!
- Generous PTO: 20 PAID DAYS OFF (includes PTO, holidays, and family-focused company closure between Christmas & New Year’s!).
- Competitive Pay & Bonuses: Strong hourly rate + OT potential during peak season, plus eligibility for discretionary holiday and performance bonuses.
- Top-Tier Benefits:
- Comprehensive Benefits: Medical, dental, and vision insurance with significant employer contributions to help keep costs affordable.401K with industry-leading company match.
- Additional voluntary benefits, including disability coverage and accident insurance.
- Career Growth: We invest in your success—whether through training, promotions, or new opportunities.
- Family-Owned & Operated: We treat our team like family and foster a supportive, team-driven environment.
What You'll Do:
- Act as a trusted advisor to customers, helping them find the right products for their projects.
- Handle inbound and outbound customer interactions—whether over the phone or in-person—ensuring every customer feels valued.
- Collaborate with Outside Sales reps to drive sales and resolve customer needs.
- Process orders, track inventory, and coordinate product transfers to meet customer demands.
- Educate customers on promotions, new products, and industry trends to maximize sales opportunities.
- Maintain accurate records, process payments, and ensure seamless order fulfillment.
Qualifications:
- 2-3 years of experience in a customer-facing role, preferably in sales, retail, or distribution.
- Strong computer skills (Microsoft Office, CRM experience a plus!).
- Ability to multitask in a fast-paced environment.
- Industry knowledge is a plus—but we’re happy to train motivated candidates!
- Spanish-speaking skills are a strong advantage but not required.
- Willingness to travel overnight (up to 10%).
Ready to build your future with us? Apply today and become part of our growing family at Richards Building Supply!
Req ID #ZR Wilmington
Skills Required
- 2-3 years of experience in a customer-facing role (sales, retail, or distribution)
- Strong computer skills (Microsoft Office)
- CRM experience
- Ability to multitask in a fast-paced environment
- Industry knowledge (building supply/construction) is a plus
- Spanish-speaking skills
- Willingness to travel overnight (up to 10%)
Richards Building Supply Co. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Richards Building Supply Co. and has not been reviewed or approved by Richards Building Supply Co..
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Healthcare Strength — Health coverage is described as robust, including medical, dental, vision, and an HSA option with employer funding.
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Leave & Time Off Breadth — Generous PTO, paid holidays, and a company-paid closure between Christmas and New Year’s are emphasized as meaningful parts of total compensation.
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Retirement Support — A 401(k) with company match and access to financial guidance are presented as strong financial benefits.
Richards Building Supply Co. Insights
What's It Like to Work at Richards Building Supply Co.?
Richards Building Supply Co. Culture & Values
Richards Building Supply Co. Career Growth & Development
What's the Work-Life Balance Like at Richards Building Supply Co.?
Richards Building Supply Co. Leadership & Management
Richards Building Supply Co. Company Growth, Stability & Outlook
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The Company
What We Do
Richards Building Supply is a wholesale distributor of building materials, operating 60+ locations across 12 states. Richards Building Supply is a wholesale distributor with 60+ locations across 12 states. Richards stocks a complete line of products including roofing, siding, windows, doors, decking, cabinets, moulding, soffits, rainware, and more.
