The Role
The Inside Salesperson will assist outside sales representatives by nurturing customer relationships and ensuring exceptional customer service. Responsibilities include processing parts and service orders, coordinating service jobs, and maintaining knowledge of all manufacturers' parts. The role requires effective communication with staff and customers, problem-solving skills, and attention to detail.
Summary Generated by Built In
Kimball Equipment Company, a leader in the aggregate mining and supply industry since 1946, is actively recruiting for the position of inside salesperson in our Sacramento location. Kimball Equipment Company is a successful dealer for brands such as Terex Cedarapids, Terex Finlay, and Superior Industries. We are growing quickly and are looking for someone motivated to grow with us!
Parts Sales Qualifications:
- Be able to communicate effectively with other employees and customers over the phone, through email and in-person.
- Be self-driven through the pursuit of producing positive results.
- Possess exceptional customer service skills.
- Be highly attentive to detail with a strong sense of urgency and the ability to multitask.
Parts Sales Responsibilities:
- Responsible for assisting outside sales representatives in nurturing customer relationships and ensuring a high level of customer service.
- Responsible for helping coordinate service jobs with outside sales representatives, customers, and service technicians to ensure all service orders are handled expeditiously.
- Responsible for parts and service order processing:
- Accurate, and up to date knowledge of the part systems for all manufacturers represented by the dealership (i.e., understands all the features and benefits of all parts sold).
- Able to determine pricing and discounts for all parts according to the company standards.
- Understands and employs good selling techniques, including conveying a professional and positive manner over the phone.
- Knowledgeable about the computer systems used by parts department.
- Acts as a facilitator for service technicians in finding and sourcing the parts that they need.
- Remains aware of all order statuses, keeping customers aware of any issues or the time frame in which the order will be fulfilled.
- Finds solutions for any issues that may arise within the department.
- Follows all policies and procedures as specified in the company handbook and as directed by the location manager.
- Maintains high employee morale.
- Attains short- and long-term objectives with good management/planning.
Parts Sales Compensation:
- Pay based on experience.
- Full benefits include 401K, PTO, health, vision, dental, and life insurance.
The Company
What We Do
Kimball Equipment Company
