Inside Sales

POSITION SUMMARY

The Inside Sales Representative plays a key role in supporting JD Martin’s sales efforts by managing customer inquiries, providing product knowledge, preparing quotes, entering orders, and working closely with internal sales, distribution partners, and manufacturers to ensure projects are executed efficiently and materials are delivered on time. This role requires strong communication skills, attention to detail, and the ability to deliver superior customer experience in a fast-paced environment.

KEY RESPONSIBILITIES

Customer Support & Sales Opportunities

• Respond promptly and professionally to customer inquiries via phone, email, and online channels presenting electrical products and solutions.
• Prepare accurate and competitive price quotes and negotiating prices using manufacturer pricing, distributor information, and internal guidelines.
• Review project specifications and cable schedules to ensure accurate product selection.
• Process sales orders, change orders, returns, and warranty requests with full attention to accuracy and documentation requirements, while providing status updates to customers.
• Identify and qualify sales opportunities and collaborate with outside sales to close business.

Product & Technical Knowledge

• Provide customers with general product information, technical documentation, certifications, availability, solutions, and application support.
• Maintain a solid understanding of JD Martin’s manufacturer lines, product specifications, and industry trends.

• Coordinate pricing with manufacturers for technical assistance, lead times, production schedules and special pricing when needed.
• Ability to interpret engineering drawings and production schedules.
• Stay up to date on electrical products, industry trends and new product offerings.

Relationship Management

• Build and maintain strong relationships with distributors, contractors, engineers, and end users providing excellent customer service both before and after the sale.
• Support outside sales team with project tracking, job follow-up, quoting assistance, and customer updates.
• Collaborate closely with the sales teams, purchasing department, warehouse staff, and logistics teams to ensure seamless project execution.
• Ensure all communication reflects JD Martin’s commitment to exceptional service.

Internal Coordination & Administration

• Maintain detailed records in CRM and ERP systems.
• Plan and coordinate staged deliveries to align with construction timelines.
• Follow up on outstanding quotes, open orders, and back orders to ensure timely fulfillment.
• Support inventory inquiries and work with procurement or manufacturing partners to resolve shortages or delays.
• Participate in product training, meetings, and continuous improvement initiatives.

QUALIFICATIONS

Required

• High school diploma or equivalent
• Proven inside sales experience in an industrial electrical industry.
• Strong project coordination and communication skills—both verbal and written.
• Proficiency with Microsoft Office and CRM/ERP systems.
• Ability to work independently and as part of a team.
• Knowledge of supply chain and logistics processes in industrial distribution

Preferred

• Bachelor’s degree
• Experience working for a manufacturer’s representative, electrical distributor, or OEM.
• Familiarity with product lines in electrical distribution (e.g., switchgear, lighting, controls, wire & cable, industrial components).
• Ability to understand drawings, submittals, and bill of materials (BOMs).

KEY COMPETENCIES

• Customer-focused mindset
• Problem-solving and critical thinking
• Ability to multitask and manage priorities
• Collaborative team player
• Professionalism and reliability
• Technical aptitude and willingness to learn
• Must be comfortable making outgoing calls and handling objections.
• Strong organizational skills, accuracy, and attention to detail.
• Ability to work in a fast-paced environment.
• Strong work ethic and self-motivation

WHY JOIN US?

• Competitive compensation and performance incentives
• Comprehensive benefits package (medical, dental, vision, 401(k))
• Opportunities for training, development, and advancement
• Work in a supportive team environment for a growing manufacturer’s representative agency and respected industry leader.