Description
About the job
Are you looking for a career path that challenges you to unleash your full potential?Look no further than Willbanks, the #1 Boiler Service company in Texas. Our family-owned business values diversity, inclusion, and innovation that creates a work environment promoting forward-thinking and creativity. Our people are what make us great and sets us apart from our competition.
Benefits:
- Training
- Comprehensive tool packages
- Competitive compensation packages
- 401k plans
We also value work-life balance and offer:
- Internal functions to get to know your coworkers on a fun level
- Holistic health coverage
- 10 paid holidays
- 120 Hours of PTO
- Memberships to professional organizations paid for by the company
- Astros Tickets!
MISSION OF THE POSITION
The mission of Inside Sales provides critical administrative and operational support to the sales team. This role ensures smooth sales processes, maintains accurate records, and delivers excellent customer service to both internal and external stakeholders The Inside Sales Support Administrator will work closely with cross-functional teams to ensure customer satisfaction and support the company’s overall sales strategy.
ESSENTIAL DUTIES
- Update and manage leads, opportunities, and closed sales within Acumatica
- Provide regular updates to the Account manager regarding the status of sales opportunities, delivery, and sales forecasts.
- Build strong relationships with customers by providing exceptional service and timely communication.
- Follow up with existing customers to maintain engagement and identify new sales opportunities.
- Identify potential customers through research, inbound inquiries, outbound calls, and referrals.
- Qualify inbound leads and responds to customer inquiries promptly.
- Provide quotes, proposals, and follow-up communication to close sales.
- Collaborate with customer service to resolve any post-sale issues and ensure customer satisfaction.
- Stay up to date on industry trends, competitors, and product knowledge.
- Participate in regular training and development to improve sales skills and product knowledge.
- Assist with administrative duties as needed (e.g., managing contracts, processing orders, coordinating with the logistics team).
- Engage in any other duties as assigned by the sales leadership team.
- Weekly AR review and follow up to include phone calls to customers.
- Upsell and cross-sell products and services to existing customers.
- Perform all other duties as assigned.
Requirements
EDUCATION
- High School Diploma
CERTIFICATIONS & LICENSES
- N/A
EXPERIENCE
- 2 years in the Customer Service position preferred
- Proficiency with Microsoft Office Suite.
TALENTS
- Detail oriented
- Customer Service
- Organization
- Verbal and Written Communication
- Work well with others in a fast-paced, high-volume environment.
OUR CORE VALUES
Think Forward• What got us here, won’t get us there. • Challenge the status quo.• Anticipate.
Lift up• Encourage.• Educate and elevate. • Extend a helping hand.
Do Right• Do what you say.• No Bullshit.
Be Great• Good is the enemy.• Be the exception.• Rise above.• Go beyond.
Bring Passion• Love what you do.• Motivate.• Inspire.• Have fun.
Improve Today• Be better.• Make the world better.
Skills Required
- High School Diploma
- 2 years in a Customer Service position
- Proficiency with Microsoft Office Suite (including Excel)
- Experience using or ability to update and manage leads in Acumatica
- Strong verbal and written communication
- Customer service skills and ability to build relationships
- Detail oriented and organized
- Ability to work well with others in a fast-paced, high-volume environment
What We Do
Willbanks is a family‑owned Texas boiler equipment and service company with over 40 years of experience. They supply boilers and replacement parts, offer sales, installation, rentals, preventative maintenance and 24/7 emergency repairs, and support commercial and industrial customers (hospitals, schools, food processing, breweries). Willbanks maintains large inventory, fabrication and training resources to provide end‑to‑end boiler lifecycle support across multiple Texas locations.
