The Waterworks Inside Sales position is responsible for increasing sales and profit by efficiently and courteously assisting customers with selecting and purchasing products, while assisting the outside sales team with meeting their customer’s expectations. Position requires interacting with general contractors, architects, and engineers.
Education & Experience- High School Diploma or Equivalent AND a minimum of 3 years of the following experience is required:
- Reading Construction Blueprints/Plans
- Calculating Takeoffs from Contractor Plans
- Customer Service Experience
- Sales Experience
- Applicable Industry Experience
- Progressive Industry Experience
- Must possess computer and math skills.
- Must pass company required drug screen and physical.
Physical Requirements
Must be able to lift, push or pull up to 25 lbs. Considerable mental/visual concentration, coordinating manual dexterity with mental/visual attention. Must be able to communicate professionally in person and via phone, fax and computer in an office environment. Must possess the mental ability to understand vendor products and research information to respond to customer needs. A consistent presence at work is required.
In order to operate a forklift, the operator must be a minimum age of 18 years old and successfully complete Coburn’s Forklift Operator Certification.
Focus Area:
Performance Measure:
Customer Service
Customer loyalty is maintained by providing Coburn’s exceptional level of customer service as measured through increased sales and profits, number of transactions, customer retention, and customer feedback and/or satisfaction ratings.
Focus Area:
Performance Measure:
Material Management
Customer is properly and efficiently assisted in the order process as a result of properly maintained inventory and proactive communication of inventory needs.
Focus Area:
Performance Measure:
Increase Sales & Profit
Sales & Profits are increased by properly merchandising new products, maintaining a clean and inviting counter, increasing individual customer’s sales volumes, and retaining customer loyalty.
Focus Area:
Performance Measure:
Knowledge Development
Knowledge is developed and maintained in order to increase credibility with customers, as measured through increased sales and customer loyalty.
Skills Required
- High school diploma or equivalent
- At least 3 years of experience reading construction blueprints or plans
- At least 3 years of experience calculating takeoffs from contractor plans
- At least 3 years of customer service experience
- At least 3 years of sales experience
- At least 3 years of applicable or progressive industry experience
- Computer skills
- Math skills
- Successful completion of company-required drug screen and physical
- Ability to lift, push, or pull up to 25 pounds
- Forklift operator certification if operating a forklift
What We Do
Coburn Supply Company, Inc. is a family-owned distributor of commercial and residential plumbing, electrical, waterworks, and HVAC products and services. Serving the construction industry across Texas, Louisiana, Mississippi, Tennessee, and Alabama, the company operates more than 50 locations and three central distribution centers to provide efficient service to contractors, home builders, and remodelers.
