Inside Sales Trainee, Kovalsky Carr - Rochester, NY

Inside Sales Trainee, Kovalsky Carr                                                         

Who We Are

Kovalsky-Carr Electric Supply Co. has been a trusted electrical distributor since 1921. Acquired by United Electric Supply Co., in 2024, we are 100% employee-owned and pride ourselves on delivering outstanding customer service to the commercial, residential and industrial industries. Headquartered in New Castle, Delaware, United Electric Supply offers a range of products and services including lighting, wire/cable/conduit, distribution and control, data communications, electro-mechanical, and energy solutions.  

Position Summary

Rotating through our warehouse, counter sales, and inside sales departments on the way to becoming an Inside Sales Representative. Engage in training classes, webinars, and on the job training to understand why customers buy and how to make yourself valuable and profitable. The roadmap is an intentional process built to provide the necessary background and experience for success when you are ready to call on customers. Our Sales Trainees move through various positions, with each step providing another building block, so they can be confident and effective in their Inside Sales career.

Inside Sales Trainee Program Summary

Each rotation will be a hands-on experience to understand how to enter a sale all the way through getting it packed, delivered, and invoiced correctly to our customers. Each rotation will expose the trainee to different situational experiences requiring problem solving and dedication to serving our customers and fellow employees. Along the way, our Sales Trainees engage in training classes, webinars and on-the-job training designed to accelerate his or her understanding of how to better serve our customers. We are an organization that recognizes talent and provides the opportunity for training and development for your career growth.   

Roadmap Rotations Include:  

• Warehouse ~ 6 Weeks 
• Counter ~ 6 Months  
• Product Groups (Gear/Lighting/Pipe/Wire/OnPoint) ~3-6 Months  
• Inside Sales with Assistance ~ 3 months 

Throughout this rotating position you will:   

• Learn and effectively communicate United’s value proposition to our customers  
• Develop relationships with vendors leverage for future sales calls.  
• Participates in self-paced web-based trainings for sales and product training, including two 6-month NAED EPEC modules to build foundation of electrical distribution.   
• Work closely with internal departments, combining individual efforts to better serve the customer.   

Location During Training Program: 

Flexibility with locations to maximize the roadmap. May need to be in locations with a counter and product groups during rotations. Supporting other locations for coverage as needed.   

Position Responsibilities as an Inside Sales Representative: 

• Sell to customers over the telephone and digitally, discussing with them their specific requirements, product information, pricing, and timeframes for product delivery.  
• Perform ECLIPSE sales system order entry. 
• Communicate to the customer technical information received from within the company or manufacturer. Including long lead times or ship delays. 
• Arrange with vendors to source materials and prices needed by the customer that are not common stock to United Electric. 
• Solve customer problems including but not limited to lost shipments, damaged items, returns, emergency needs, and billing issues. 
• Collaborate with expeditors and other internal departments to ensure a prompt, accurate delivery.  
• Continuous learning of product and industry knowledge enabling better communication and greater sales with the customer. 
• Proactively alert customers of sales and special promotions to generate additional sales. 
• Maintain Weekly Open Order Report, Customer Calling Queue and other customer files as needed. 
• Follow up on open quotes and provide feedback to pricing or product groups. 
• Keep up to date on all ECLIPSE trackers, addressed in under a day. 
• Process Credit Card Sales according to company policies as needed. 
• Communicate with Outside Sales Representatives and the Pricing Department to change customer pricing in ECLIPSE if necessary. Keep price overrides to a minimum.  
• Meet or exceed sales budget by proactively seeking new business and participating in selling programs and promotions.  
• Work closely with all internal departments, combining individual efforts to better serve the customer.  
• Perform other duties as obvious or assigned.  

This is a Safety Sensitive Position

• May be required to operate powered industrial trucks.
• Must be able to lift 50 lbs. several times a day, bend, twist, and climb. 

Commitment to Safety

• Adhere to all United Electric health, safety, and environmental policies.    
• Act in a safe and positive manner always, ensure that those around you do not put themselves or others at risk.  Your personal safety is your responsibility. 
• Complete an accident/Incident report for any safety and/or health infractions that occur or are witnessed. 
• Support all United Electric health, safety, and environmental policies for all employees within your branch. 

Qualifications: 

• Bachelor’s degree in related field preferred. 
• A high degree of interpersonal understanding. 
• Experience in effective conflict resolution. 
• Ability to work in a fast-paced environment.   
• Self-Motivated.  
• Proactive & driven to find new business  

Compensation & Benefits

• Health, Dental, and Vision Insurance 
• Disability Insurance and Life Insurance 
• 401(K) and Stock Ownership 
• Paid Vacation and holidays
• Educational Benefits 
• Wellness Programs 
• Work/Life Balance 
• Eligible for Commission

We are an equal employment opportunity employer.