The Role
Leads the inside sales team by coaching employees, executing regional sales strategies, managing customer retention, overseeing campaigns, monitoring KPIs, optimizing workloads, administering CRM systems, supporting forecasting, and ensuring compliance with company policies and controls.
Summary Generated by Built In
What You Can Expect:
The Inside Sales Team lead will Implement the sales strategies defined at country / regional level to retain existing customers, drive business growth, increase revenue, and enhance the overall effectiveness of the Customer Service Department.
What You Bring:
- Lead, coach, and develop team members, including onboarding and training new employees within the Customer Retention and Customer Service functions.
- Foster a customer-centric culture focused on service excellence, customer satisfaction, and long-term client relationships.
- Monitor performance, identify improvement opportunities, and support the achievement of commercial and operational objectives.
- Plan, coordinate, and oversee sales campaigns, monitoring performance through KPIs and providing actionable insights to support business growth.
- Optimize team workload distribution and resource allocation to ensure operational efficiency and achievement of sales objectives.
- Contribute to pipeline generation initiatives and customer retention programs, supporting sustainable revenue growth.
- Act as the main administrator and subject matter expert for CRM platforms and internal sales management tools, ensuring data quality and process compliance.
- Develop and expand relationships with strategic Inside Sales accounts, identifying opportunities for growth and increased customer value.
- Ensure consistent implementation of regional sales directives, corporate guidelines, and company policies.
- Serve as a key user, trainer, and change ambassador for new systems, processes, and digital tools, supporting successful adoption across the organization.
- Support departmental budgeting and forecasting processes through data analysis and business insights.
- Promote a strong culture of compliance by implementing and monitoring the required controls, procedures, and policies in line with corporate governance standards.
Skills Required
- Lead, coach, and develop customer retention and customer service team members.
- Onboard and train new employees.
- Build a customer-centric culture focused on service excellence and long-term relationships.
- Monitor team performance and identify improvement opportunities.
- Plan, coordinate, and oversee sales campaigns using KPIs.
- Optimize workload distribution and resource allocation.
- Support pipeline generation and customer retention initiatives.
- Administer CRM platforms and internal sales management tools.
- Manage strategic inside sales accounts and identify growth opportunities.
- Implement regional sales directives, corporate guidelines, and company policies.
- Train employees and support adoption of new systems, processes, and digital tools.
- Support budgeting and forecasting through data analysis and business insights.
- Implement and monitor compliance controls, procedures, and governance policies.
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The Company
What We Do
Niederrheinische Verkehrsbetriebe AG (NIAG) is a regional transport company based in Moers, Germany, that provides comprehensive bus and rail services to the Lower Rhine region.
