About Us
At Mutual Materials, we don’t just make building products, we help shape the communities people live, work, and take pride in. Our purpose, Building Beauty that Lasts, isn’t just a tagline, it’s what drives everything we do.
As a leading manufacturer and distributor of brick, concrete pavers, slabs, and masonry products across the Pacific Northwest, our materials have been the foundation of projects big and small since 1900 from neighborhood homes to major commercial developments. Now, we’re focused on the next chapter of growth, and we’re looking for driven professionals to be part of it.
This is where opportunity meets impact.
At Mutual, you’re not just selling a product, you’re building partnerships, influencing projects from the ground up, and seeing your work come to life in the real world. If you’re motivated by autonomy, results, and the ability to directly shape your success, you’ll find a strong home here.
POSITION SUMMARY
Mutual Materials is seeking an Inside Sales Support Specialist to support our Portland Slabtown Showroom, customer care operations, house accounts sales, and outside sales team support. Located in Portland’s vibrant Slabtown neighborhood, our showroom serves homeowners, contractors, architects, designers, and landscape professionals throughout the Pacific Northwest. The space showcases modern masonry and hardscape design while also serving as a gathering place for meetings, trainings, and industry events within the local design community.
This is a full-time, onsite position Monday through Friday. The role combines showroom support with customer care and inside sales responsibilities, including assisting customers with product information, order placement, availability, delivery coordination, and general customer support. We are looking for someone who enjoys working with people, communicates professionally, stays organized, and takes initiative. Experience in customer service, retail, hospitality, sales support, or inside sales is preferred. Interest in design, construction, architecture, or building materials is a plus.
Mutual Materials’ purpose is Building Beauty that Lasts. Since 1900, we have supplied the masonry and hardscape products that have helped shape communities throughout the Pacific Northwest, and we continue building our team for the next generation of growth.
KEY RESPONSIBILITIES
Customer Support, Order Coordination, House Account Sales
- Serve as the first point of contact for customer calls, emails, and showroom visits.
- Assist customers with product information, pricing, availability, delivery coordination, and order status updates.
- Develop and maintain relationships with assigned house accounts to grow and improve sales
- Enter customer orders accurately and coordinate with sales, operations, and logistics teams to support timely fulfillment.
- Respond to customer questions and help resolve order or service-related issues professionally and efficiently.
- Support Sales team members with quotes, follow-up, and customer communication.
- Build positive customer relationships through responsive and professional service.
Showroom Support
- Create a welcoming and engaging experience for homeowners, contractors, architects, designers, and dealers visiting the showroom.
- Help customers navigate product selections and connect them with the appropriate sales resources when needed.
- Maintain showroom organization, displays, product samples, and overall presentation.
- Support meetings, trainings, and events hosted within the showroom space.
Lead Follow-Up & Team Support
- Follow up on customer inquiries and showroom leads.
- Assist with outreach and communication to help drive engagement with the showroom and company products.
- Collaborate with the sales and customer care teams to ensure a consistent customer experience.
Qualifications
POSITION REQUIREMENTS
- 1–3 years of experience in customer service, retail, hospitality, inside sales, or sales support preferred.
- Professional communication and relationship-building skills.
- Organized, dependable, and comfortable managing multiple priorities.
- Self-motivated with the ability to work independently and take initiative.
- Positive, customer-focused attitude with strong problem-solving skills.
- Comfortable using Microsoft Office, CRM systems, and order entry software.
- Interest in construction, design, architecture, or building materials preferred.
Benefits
- Health Benefits
- Medical/Prescription Coverage
- Vision Coverage
- Dental Coverage
- 401k Retirement Plan
- Flexible Spending Account (FSA) available.
- Health Savings Account (HSA) available, with company contributions.
- Paid Time Off – Holiday Pay, Sick Pay, and Vacation Time Accrual
- Paid sick time accrual available after 90 days.
- Paid vacation time accrual, 40 hours available at 6 months.
- Paid Holidays – 10 scheduled holidays a year.
- Life Insurance – $60,000 policy at no cost to the employee
- Voluntary Benefits: Accident, Critical Illness, Life, and Long-Term Disability
- Employee Assistance Program (EAP) – At no cost to the employee
Skills Required
- Professional communication and relationship-building skills
- Organized, dependable, and able to manage multiple priorities
- Self-motivated, able to work independently, and willing to take initiative
- Positive, customer-focused attitude with strong problem-solving skills
- Comfort using Microsoft Office, CRM systems, and order entry software
- 1-3 years of experience in customer service, retail, hospitality, inside sales, or sales support
- Interest in construction, design, architecture, or building materials
What We Do
Mutual Materials is a fifth-generation family-owned leader in masonry and hardscape materials, serving as the Pacific Northwest's premier manufacturer and distributor. Founded in 1900, the company provides quality products including brick, pavers, natural stone, and CMUs to help communities create beauty that lasts. It operates multiple manufacturing plants and branch offices across Washington, Oregon, Idaho, and Montana, serving both professional and residential customers.
