Inside Sales Support Representative

Job Description

This dynamic business development position is responsible for growing UPS Small Package business within the small customer segment. We offer flexible work location arrangements and a competitive salary.

Primary responsibilities include prospecting for new customers while working with existing clients to retain and grow revenue within an assigned book of business. The successful candidate has exceptional relationship building and communication skills to effectively assess customer needs and present appropriate solutions to support both revenue growth and retention of existing business.  This position will be primarily remote; the successful candidate may be required to work from a UPS building if requested, as needed.

As a trusted advisor, our Business Development Representatives assist customers in navigating the ever-changing world of logistics. The selected applicant researches the competitive environment and uses product knowledge to generate creative and unique solutions to meet customer needs and business objectives.

Selected candidate must be flexible to work in the time zone based on the territory assigned. It also requires successful completion of the UPS Sales Academy, which is a comprehensive training program that will be delivered via a virtual format.

As available positions become available, the intended career path for an Inside Sales Representative would be to transition into an Account Executive role.

Job Type: Full-Time / Permanent

Workdays: Monday to Friday(must be able to work ALL 5 days of the week)

Shift Hours (must be able to work a minimum of 40 hrs. per week). 

• 10:00 AM – 6:30 PM (Eastern)

Shift Duration: 8 hours a day (requires flexibility with Start and Finish times). 

Work Location: Remote

Salary: $20.81 per hour

Responsibilities:

• Prospecting for new clients to expand market share in the small customer segment.

• Develop strong relationships with existing customers to support growth and ensure a positive customer experience with every interaction.

• Creates and positions compelling value proposals to potential and existing customers.

• Respond to and resolve customer inquiries timely and effectively.

• Participate in weekly team meetings and training sessions.

​Qualifications:

• Full fluency in English is required, and proficiency in French is preferred

• Minimum 1 year of prior business development experience, specifically in the B2B segment.

• Confident with strong communication and presentation skills

• Experience using Salesforce and MS Office, preferred.

Other:

• Comprehensive training is provided.

• Team support environment with assigned coach and mentor.

• A strong culture of promotion from within will support future personal and professional development.