Job Duties:
- Lead, mentor, and coach our Inside Sales professionals to maximize their potential.
- Establish and or refine Coaching and Training Protocol. This would include: Daily, weekly, and monthly training regiments for individual reps as well as the team. Coaching should consist of desk side activity as well as remote listening and performance measurement.
- Assist in the implementation and ongoing development of the Inside Sales team.
- Generates revenue by retaining existing customers and executing the Area's Sales & Marketing Plan to achieve revenue goals by sales channel ensuring internal revenue growth through additional services and maintaining profitability on retained accounts.
- Maintains and reinforces the corporate sales strategy and design with the Retention Team.
- Handle any escalated customer calls. These calls may include when a customer requests to speak with a Supervisor or with any other customer call.
- Establishes and maintains a high level of customer satisfaction on all transactions with existing customers. Communicates to and works with the Sales Manager to help resolve unique customer issues/concerns.
- Maintains an ongoing training, coaching and mentoring program to upgrade the skills of assigned sales personnel and develop their opportunities for promotion, if available.
- Establishes and maintains an ongoing proactive account retention program, which includes meeting customer retention goals.
- Regularly meets with customer executives to ensure client needs are met and expectations exceeded.
Qualification Requirements:
- Be self-motivated, competitive, and have an entrepreneurial spirit.
- Excellent customer service skills.
- 3 years of Inside Sales experience with a proven track record of success is preferred.
- Bachelor's degree or equivalent experience preferred.
- Excellent communication, computer, and organizational skills.
- Must demonstrate excellent time & territory management skills.
- Must periodically be available outside of normal business hours.
Successful candidates are those who seek to thrive in an environment of operational excellence and accountability. We offer excellent benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future."
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
What We Do
Waste Connections, Inc. is an integrated solid waste services company that provides waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets in the U.S. and Canada. Through its R360 Environmental Solutions subsidiary, the Company is also a leading provider of non-hazardous oilfield waste treatment, recovery and disposal services in several of the most active natural resource producing areas in the United States, including the Permian, Bakken and Eagle Ford Basins. Waste Connections serves more than six million residential, commercial, industrial, and exploration and production customers from a network of operations in 39 states, six provinces and the District of Columbia. The Company also provides intermodal services for the movement of cargo and solid waste containers in the Pacific Northwest.
Our corporate strategy targets secondary and suburban markets that have strong demographic growth trends and where competitive barriers to entry can be developed. We seek to avoid highly competitive, large urban markets and target markets where we can provide either non-integrated or integrated solid waste services under exclusive arrangements, or markets where we can be integrated and attain high market share. We are a leading provider of solid waste services in most of our markets, and approximately 50% of our revenues are derived from market areas where we have franchise or exclusive rights to provide our waste services.
