The Role
The Inside Sales Supervisor oversees the Inside Sales team, ensuring productivity and service goals are met while coaching team members and managing workflow. Responsibilities include handling travel advisor inquiries, improving sales processes, and supporting team performance through training and development.
Summary Generated by Built In
WHO WE ARE
Lindblad Expeditions is a pioneer in the Expedition Travel space, with a legacy of exploration and discovery spanning decades. From taking the first citizen explorers to Antarctica in 1966, to opening the Galápagos and Easter Island to tourism, to launching our innovative partnership with National Geographic in 2004, our mission has always been to connect travelers with the world’s most extraordinary places.
Today, our fleet of 16 ships takes nearly 25,000 guests annually to some of the planet’s most remote and pristine locations. At Lindblad Expeditions, we do whatever it takes to ensure our guests experience the “Exhilaration of Discovery.”
ABOUT THE ROLE
The Inside Sales Supervisor plays a key role in overseeing the daily operations of the Inside Sales team. This position supports a team of Inside Sales Representatives who are responsible for driving sales growth within the travel advisor channel while delivering exceptional service to travel advisors and the field sales team. The Supervisor will ensure team performance, coach and develop team members, manage workflow and service levels, and help implement processes and tools to improve efficiency and results. This is a hands-on role, focused on supporting team execution rather than high-level strategy.
The ideal candidate has strong organizational and communication skills, experience in sales or service operations, and a collaborative approach to leadership.
KEY RESPONSIBILITIES
Team Leadership & Oversight
· Supervise the daily activities of the Inside Sales team to ensure productivity and service goals are consistently met.
· Provide coaching, training, and ongoing feedback to team members to improve performance and product knowledge.
· Manage task distribution and monitor workloads to ensure team resources are being used effectively.
· Track and report on team performance metrics, ensuring accountability for meeting KPIs.
· Support new team member onboarding and skill development.
Sales Support & Service Excellence
· Oversee the handling of travel advisor inquiries, including commission questions, registration, and service escalations.
· Ensure all interactions with travel advisors are documented accurately using Salesforce and other company systems.
· Assist the team in identifying new business opportunities within the travel advisor community, with a focus on growing relationships with key accounts and Disney Earmarked partners.
· Serve as a point of contact for Disney Earmarked and Disney Vacation Club accounts.
· Support sales initiatives to drive advisor engagement and retention.
Process & Systems Management
· Ensure adherence to standard operating procedures (SOPs) and service level agreements (SLAs).
· Assist with the implementation of new tools and processes to streamline sales operations.
· Participate in system testing as a representative of the Inside Sales team.
· Collaborate with other departments, including marketing, operations, and field sales, to ensure smooth communication and alignment.
Program Management
· Oversee the administration of the travel advisor discount rate program and educational trip program.
· Provide resources and updates to international sales partners as needed.
· Represent Inside Sales at industry events, as required.
· Perform other duties as assigned.
MINIMUM QUALIFICATIONS
- BA/BS degree or equivalent experience.
- 3-5 years of experience in sales, customer service, or related field; travel industry experience preferred.
- Strong organizational and problem-solving skills.
- Experience using Salesforce or other CRM platforms.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
- Familiarity with the Seaware reservation system is a plus.
- Proven ability to supervise and motivate a team in a fast-paced environment.
- Excellent verbal and written communication skills.
- Strong understanding of the travel advisor distribution channel; luxury or expedition travel experience a plus.
PREFERRED QUALIFICATIONS
- Experience with Seaware or similar reservation systems.
- Knowledge of sales processes and travel industry best practices.
- Understanding of domestic and international travel markets and consumer behavior.
COMMUNICATION SKILLS
Using the English language, this person must have the ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos. Must also possess the ability to effectively communicate--both in writing and orally--with a professional demeanor.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee will also be required to write and type. The employee is occasionally required to stand, walk, and reach with hands and arms.
COMPENSATION STATEMENT
Lindblad Expeditions determines the pay for positions using local, national, and industry-specific survey data. We evaluate external equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidate's region/town/cost of living.
For new hires, we strive to make competitive offers allowing the new employee room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. An employee/candidate with a stronger skill set will receive higher pay.
EQUAL OPPORTUNITY EMPLOYER STATEMENT
At Lindblad Expeditions, we simply could not do our work without the diverse kaleidoscope of humanity that creates and delivers our remarkable offerings across the planet. As a Company that respects and celebrates the inherent diversity in the places we explore, we recognize the need to mirror that same diversity and all the interconnected perspectives within our organization. We are committed to building a community of different genders, races, ages, sexual orientations, chosen identities, and countries of origin where every person brings their whole self to work and whose skills, talents, and abilities are valued. We believe we can explore further and in a more meaningful way by actively creating a more diverse and inclusive organization where everyone feels they belong.
Lindblad Expeditions is an equal opportunity employer. Individuals seeking employment at Lindblad Expeditions are considered without regard to race, sex, color, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status, or veteran status.
Top Skills
Microsoft Office Suite
Salesforce
Seaware
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
In 1958 Lars-Eric Lindblad, considered the father of eco travel, founded Lindblad Travel and pioneered the first non-scientific expeditions to Antarctica (1966) and Galápagos (1967), subsequently opening the Amazon, Papua New Guinea, China, Bhutan, and more to curious, respectful travelers. In 1979, his son Sven-Olof Lindblad founded Special Expeditions, eventually re-named Lindblad Expeditions, specializing in ship-based expedition travel.
In 2004 Lindblad Expeditions forged an unprecedented alliance with National Geographic with a joint mission “to inspire people to explore and care about the planet through expedition travel.”
Today the company operates a fleet of 10 ships, including the 148-guest National Geographic Explorer, the world’s ultimate expedition ship, and the 106-guest National Geographic Orion, the newest ship in the Lindblad-National Geographic fleet. All ships sail equipped with sophisticated exploration tools, to provide unique, immersive experiences in the planet’s capitals of wildness and culture. Our expedition ships regularly explore Galápagos, Antarctica, Alaska, Arctic Norway, Baja California, Costa Rica and Panama, Europe, the Baltics, Vietnam and Cambodia, and more.
