Working at Freudenberg: We will wow your world!
Responsibilities:- Support Account Managers with new business development activities, including customer follow-up and lead support.
- Serve as a focal point for customer inquiries and ensure requests are processed within established Sales Lead Time goals.
- Prepare, track, and follow up on customer quotes to obtain feedback and support quote-to-order conversion.
- Maintain accurate Customer Master Data and customer pricing in SAP.
- Ensure timely and complete CRM documentation and act as a CRM process expert for the team.
- Work closely with Sales and Operations to ensure customer specifications are accurate and aligned to written documents and quotes.
- Support continuous improvement efforts, monthly reporting, and data-driven initiatives to exceed customer expectations.
- Associate’s degree required; Bachelor’s degree preferred.
- Inside Sales or Customer Service experience, preferably with SAP.
- Strong verbal and written communication skills with confidence in phone-based customer interaction.
- Highly organized and detail-oriented, with the ability to manage multiple priorities effectively.
- Proficient in Microsoft Office; experience with ERP and CRM systems required. Strong Excel skills are a plus.
- Ability to build strong internal and external partnerships to achieve business goals.
- Self-starter with a positive, flexible, “can-do” mindset and strong problem-solving skills; familiarity with ISO, AS, or lean manufacturing environments is helpful.
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
Freudenberg-NOK General Partnership
What We Do
Freudenberg is a global technology group that strengthens its customers and society long-term through forward-looking innovations. Together with its partners, customers and research institutions, the Freudenberg Group develops leading-edge technologies and excellent products and services for about 40 markets and for thousands of applications: seals, vibration control components, technical textiles, filters, specialty chemicals, medical products and the most modern cleaning products. Strength of innovation, strong customer orientation, diversity, and team spirit are the cornerstones of the Group. The 170-year-old company holds strong to its core values: a commitment to excellence, reliability and pro-active, responsible action. In 2022, the Freudenberg Group employed more than 51,000 people in some 60 countries worldwide and generated sales of more than €11.7 billion. Learn more about us and visit our digital home at freudenberg.com and read the stories that make us Freudenberg. Visit and follow us at www.freudenberg.com https://www.instagram.com/freudenberg.group/ www.youtube.com/FreudenbergGroup www.facebook.com/freudenberggroup *** Netiquette *** We look forward to receiving your comments and posts. On behalf of all users, we ask for constructive contributions, mutual respect, courtesy and tolerance. All contributions will be checked and we reserve the right to delete contributions. This applies in particular to unlawful content, incorrect statements, advertising for third parties, spam or slander. In addition, we reserve the right to remove comments that are otherwise inappropriate or incorrect. Contributions made by external users do not necessarily reflect Freudenberg’s opinion. Please find our data protect information here: https://www.freudenberg.com/fileadmin/downloads/english/2020-11_DataProtectionInformation_SocialMedia_EN.pdf
