Inside Sales Specialist

Company Description

Teleflora provides innovative marketing, education, and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to your door. We’ve been a part of The Wonderful Company family since 1979, and with a nationwide network of florists, we’ve become the world’s largest flower delivery service. With more than 10,000 member florists in North America, we lead the industry by working directly with our florists to hand-arrange and hand deliver every bouquet!

We are seeking an eager, motivated, personable, resilient, energetic and competitive candidate that loves to sell. The Inside Sales Representative works on a team of dedicated professionals primarily focused on selling Teleflora’s suite of floral vases and containers to the largest network of retail flower shops in the world. This B2B telephone selling role offers the right candidate a fantastic opportunity for personal growth and to make significant contributions to the company. We value our commitment to the team and our everyday pursuit to be better. The Inside Sales team, based in Paragould, Arkansas, has the option of working a hybrid work schedule of Monday to Wednesday in the office and Thursday to Friday from home. Working remotely is a voluntary benefit and ability to work in office on Thursday and Friday is available. The role is an hourly + commission position with the opportunity to earn additional income through sale contests and performance-based bonuses.

Job Description

Selling best in class containers to Teleflora member shops. We set offers for our customers and fun incentives for the Inside Sales reps!

• Maintain full knowledge of Teleflora product lines, Teleflora services, systems and technology. Understand and utilize internal sales tools, systems, data and reports to maximize sales to both active and new floral customers
• Work with the Inside Sales Supervisor & Inside Sales Coordinator to develop and execute effective selling skills and strategies including closing sales, addressing objections, understanding buying signals, upselling and consultative selling
• Establish a daily, efficient operating rhythm characterized by a disciplined approach to making calls and a steadfast commitment to individual and team targets & objectives
• Exceed personal and team sales targets by effectively managing calls, call time, talk time, close rates and units per sale
• Establish a high level of rapport and trust with Teleflora florists and use every customer contact to reinforce Teleflora’s commitment to our florist partners and the products and services we offer
• Provide regular feedback, recommendations, guidance and sales & operations perspective to the IS Supervisor. Participate in daily, weekly and annual meetings and training programs as needed
• Be willing to work overtime during floral holiday peak times, including nights and weekends as needed and perform other tasks as required

Qualifications

Education: High School graduate or equivalent

• 3+ years of experience selling in a call center and sales environment with proven phone & sales skills
• Strong attention to detail, ability to multi-task and very organized
• Best in class attitude with endless optimism, energy and an open mind to tackle challenges
• Excellent and proven abilities in teamwork, communication, emotional intelligence and collaboration
• Solution-oriented optimist, competitive, fast-paced and comfortable with a dynamic organization
• Basic computer proficiency including Excel and Word

Additional Information

• Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental and 401k with match eligibility
• Opportunities for development and internal mobility
• Manager and leadership training, biweekly L&OD webinars, and eLearning offerings
• Companywide problem solving and continuous improvement training
• Wonderful Giving (wonderfulgiving.com) - allowing you to donate company money to a cause of your choice
• Company focus on wellness and health 

Say everything and share your "Love Out Loud™" with the gift of Teleflora® flowers—all made by hand and delivered by hand by your local florist. With more than 10,000 member florists in North America alone, Teleflora offers the kind of personal touches, artistry and expertise you expect from a trusted neighborhood florist—even if that neighborhood is across the country. No prepackaged flowers in nondescript boxes dropped on your doorstep—Teleflora's network of professional florists creates artistic arrangements personally delivered in a vase, often on the same day. Teleflora makes every day an occasion with a two-in-one gift that includes a multipurpose keepsake container for long-lasting enjoyment. For more, visit: www.teleflora.com, or follow us on Instagram and Facebook and tag your own #LoveOutLoud moment.

Teleflora has been part of The Wonderful Company since 1979. The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

All your information will be kept confidential according to EEO guidelines.

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