About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade’s Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.
Are you ready to elevate your career in sales and achieve outstanding success?
Are you searching for a job with a purpose where you leave a positive impact?
As an Accolade Inside Sales Specialist, you'll be an essential part of the team providing exceptional care to our customers (B2C). Your role involves engaging with our existing customers via phone, educating them on Accolade's health and benefit programs, offering them er services and ensure they receive the support they need. This is an opportunity to make a meaningful impact on individuals' health journeys while delivering a superior client experience. Your role will also involve communication with other teams.
Working hours: 2:30pm – 23:00pm CET – to cover US working time and reach US clients
Hybrid position with 1 year contract.
Start date: 1st November 2024
A day in the life...
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Contacting our existing customers via phone and try to offer them new services (minimum 100 calls a day – approximately 60% of calls go to the voice box and part of the volume are also transfer calls to our other of our specialists)
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Deliver effective and enthusiastic communication to encourage and motivate clients to utilize Accolade’s services and be proactive about their health.
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Collect pertinent history from our clients and connect with the appropriate team member
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Provide top level service with every customer we connect with and establish a
successful connection to instill trust in our team -
Proactively communicate the benefits and the value of our service with every customer
contact -
Independently manages task load to support outbound and inbound interactions to and from our clients daily
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Meet personal/team qualitative and quantitative targets.
What we are looking for...
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1+ years employment experience in the customer service industry, sales, the service industry, administration, or reception, call center environment or similar
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Excellent written and verbal communication skills with proven ability to communicate with individuals at various levels within the organization
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Native English-speaking capability is highly preferred
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Ability to thrive in a performance-based environment
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Demonstrate a high level of personal accountability
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Commitment to quality and continuous improvement
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Ability to perform well under pressure, adapt to change, and meet deadlines in a fast-paced, dynamic, evolving environment
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Ability to independently manage one’s own workload to meet the demands of the business
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Operate from a perspective of truly caring about our clients and creating value for them
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Proven ability to roll up your sleeves and contribute quickly
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Thrive in a team environment. A team player capable of collaborating with individuals
throughout the organization
While working in Accolade you will enjoy the following benefits:
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Uncapped Commissions
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Employee Stock Purchase Plan
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5 weeks of vacation + personal days
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1 paid day off for your volunteerism per year
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Sodexo Gastro Pass Card with no contribution
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Home office
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Flexi Pass Card per month or Multisport Card
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Parental benefits
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Yoga classes with a contribution
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Work from abroad up to 4 weeks a year
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Virtual hospital service uLekare.cz
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Head Space Emotional Support app (www.ginger.com)
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Carrott - support on family forming journey (www.get-carrot.com)
Our people are the Heart of Accolade
Together, we are building a great and enduring business that truly makes an impact. At Accolade, we are committed to building a workplace where all can grow and thrive. We do this by living our core values:
Member Obsessed
For everything we do, we ask ourselves: Is this going to make our member’s life measurably better?
Be Fearless
We think differently. We do what’s never been done. We are reinventing healthcare every step of the way.
Stronger Together
We honor the differences among one another and know that our unique perspectives drive us forward.
Genuine Care
We care deeply about the human beings we work with and serve. We have each other’s back.
Embrace Reality
We bring the data, tell the truth, and trust each other.
Relentless Execution
We operate with a bias for action. Take initiative, move fast & have fun.
Accolade is committed to being a company that embraces a hybrid work environment where employees can enjoy the best of both worlds - the flexibility to work from home and the opportunity to have a common place to connect, collaborate, and innovate with others in-person. Our hybrid work model requires that employees who live within 40 miles of an Accolade office are required to be in the office for at least two days during the work week. Accolade will provide reasonable accommodation to qualified employees with disabilities or for a sincerely held religious belief.
Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.
Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov. You can also report it to your state attorney general.
To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.
Prague
What We Do
Accolade connects the widest array of personal health data and programs to present a single point of entry to the most effective health and benefits resources, using a unique blend of compassionate advisors, clinical experts and intelligent technologies.
Why Work With Us
We are a team that wants to make a difference in the world. This can be felt in the relationships we build with our members, and in the innovations we bring to healthcare. You won’t find egos or office walls here. Just people who believe in honesty, doing the right thing, making an impact, and having fun.
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