Standex Electronics designs custom engineered solutions across sensing, switching, and power magnetics for high-reliability applications.
Organized around three strategic platforms—DETECT, GRID, and EDGE—we design and manufacture technologies that enable precision sensing and measurement, efficient power conversion, and advanced electronic performance. Our solutions support the global acceleration of electrification, expand energy infrastructure, and power next-generation technologies across critical markets. We drive growth through new product development, deeper engagement with customers’ engineering, geographic expansion, and targeted acquisitions.
Our global manufacturing footprint spans the United States, Mexico, the United Kingdom, Germany, Japan, China, and India.
The primary function of the Inside Sales Specialist is to act as the liaison between Standex Electronics and the customers / accounts to which they are assigned. Correspondence includes phone calls, emails and conference calls regarding purchase orders, price quotes, order status, ship dates, expedite requests, tracking information, invoices, etc. The successful candidate will have solid business acumen, exceptional customer service orientation, problem solving, analytical, and advanced communication and organizational skills.
The Inside Sales Specialist is accountable for specific details and requirements for each of their customers. Responsibilities include managing supplier portals (web-based orders / updates), spreadsheets, shipping methods and special paperwork such as commercial invoices, etc. All communication with the customer should be in a timely and professional manner. An ability to work independently and under time constraints is crucial.
The Inside Sales Specialist is also responsible for handling inbound calls from potential customers, as well as the proper routing / escalation of these calls.
What You'll Do
- Perform all functions of both a Customer Service Representative and Inside Sales Representative
- Serve as the key internal contact for customers.
- Establish profitable pricing levels through the successful quotation of products.
- Support customers throughout the order process to ensure high levels of satisfaction. Plan, organize, direct, and coordinate customer service activities for assigned accounts.
- Responsible for order processing and related non-technical customer service functions to assigned accounts.
- Proactively and concisely communicates issues affecting customer schedule requirements.
- Analyze and take appropriate, constructive action on issues affecting product profitability.
- Work to ensure cooperative and effective relationships involving activities between various functional departments.
- Follow up on timelines and supports customers’ expectations.
- Utilize ERP (SAP Business One) system to process orders, generate quotes, analyze data, track and maintain customer information.
- Promote a positive image of Standex Electronics to customers and the industry.
- Provide feedback / insight within organization to help improve customer-driven culture.
What You'll Bring
- 2 years of experience in a similar role.
- Bachelor’s degree is preferred, but not necessary.
- High-level organization, problem solving, attention to detail, and multitasking.
- Ability to communicate with a wide range of internal and external stakeholders and departments; handle objections.
- Ability to understand material requirements planning process.
- Strong computer skills, including MS Office, Outlook.
- SAP experience a plus.
- Superior written and verbal communication skills
- Strong business acumen, phone etiquette, and crisis management capabilities.
- Positive attitude and strong work ethic.
- Energetic team player.
Skills Required
- Two years of experience in a similar role
- Bachelor's degree
- Strong organization, problem-solving, attention to detail, and multitasking skills
- Ability to communicate with internal and external stakeholders and handle objections
- Ability to understand the material requirements planning process
- Strong computer skills, including Microsoft Office and Outlook
- SAP experience
- Superior written and verbal communication skills
- Strong business acumen, phone etiquette, and crisis management capabilities
- Positive attitude and strong work ethic
- Ability to work independently and under time constraints
What We Do
Standex International is a global engineered-components company that designs, prototypes, and manufactures high-performance products for mission-critical systems. It serves the electric grid, space, defense, aviation, test and measurement, general industrial, medical research and pharmacy, automotive, and appliance markets. The company works with customers from concept through production, applying technical expertise and practical innovation to complex requirements and creating specialized solutions intended to help customers succeed and grow.
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