Job Title: Inside Sales Specialist
Status: Full Time, Non-Exempt
Reports to: Hoffman Comfort Products Branch Manager
Work Schedule: Monday-Friday 8:00am to 5:00pm
Work Location: Charlotte Office – Charlotte, NC
Are you a curious professional driven by putting your best effort into everything you do? Do you have extraordinary communication skills, a knack for customer service, a talent for multi-tasking? The ideal Inside Sales Specialist for Hoffman Comfort Products (HCP) will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. This individual must be comfortable in making dozens of calls per day while speaking to customers across multiple vertical markets and sales channels.
The Inside Sales Specialist we are looking for is positive, professional, and eager to learn. We are a small, flexible team ready to meet the demands of a fast-paced work environment.
We are all employee owners at Hoffman & Hoffman, so we want someone willing to go the extra mile to get things done. Is it you? If you are ready for a challenge, let’s talk.
Employment at Will: Nothing herein is intended to create a contract of employment or to guarantee employment for a definite duration.
Position Responsibilities:
- Convert new sales opportunities through the inbound lead process and outbound cold calling.
- Expand existing sales opportunities into targeting key accounts.
- Renew key accounts through various account nurturing programs.
- Understand customer needs and requirements.
- Maintain and expand the database of prospects and the master mailing list.
- Coordinate inside sales effort with outside sales.
- Process orders and follow-up to ensure customer satisfaction.
- Coordinate HCP marketing efforts with the Hoffman & Hoffman Marketing Department and vendors.
Position Requirements:
- Bachelor’s degree preferred, or 3-5 years of like experience.
- Excellent verbal and written communications skills.
- Strong phone presence with a customer-oriented approach.
- Proficient skill level and experience in Microsoft Word, PowerPoint, and Excel.
- Strong customer service skills.
- Must be well organized.
- Demonstrated ability to work proactively, collaboratively, and independently.
- Ability to effectively build relationships with customers and co-workers.
Physical Demands:
- Standing: Frequently
- Walking: Frequently
- Sitting: Frequently
- Bending: Frequently
- Use of hands/fingers: Frequently
- Pushing/Pulling 12 lbs. or less: Frequently
- Lifting/Carrying 10 lbs. or less: Frequently
- Lifting/Carrying 11-20 lbs.: Occasionally
- Reaching Outward: Occasionally
- Reaching Above Shoulder: Occasionally
- Squatting/Kneeling: Occasionally
The work environment at Hoffman & Hoffman, Inc. is an open office environment in a controlled atmosphere building.
This job description is intended to provide information regarding the essential functions and basic duties of this position. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and duties that could be assigned. Additional functions and requirements may be assigned by management as it deems appropriate. This document does not constitute a contract and is subject to change at the discretion of Hoffman & Hoffman, Inc.
EOE/Disabled/Veterans
Skills Required
- Bachelor's degree or 3-5 years of related experience
- Excellent verbal and written communication skills
- Strong phone presence and customer-oriented approach
- Proficiency with Microsoft Word, PowerPoint, and Excel
- Strong customer service skills
- Ability to stay well organized
- Ability to work proactively, collaboratively, and independently
- Ability to build effective relationships with customers and coworkers
What We Do
Since 1947, Hoffman & Hoffman, Inc. has served the Carolinas and Virginia in the selection and application of commercial and industrial heating, ventilation, air conditioning, filtration and direct digital control (DDC) systems. In Fall 2009, Hoffman & Hoffman, Inc. opened branch offices in Knoxville and Chattanooga, Tennessee. Hoffman & Hoffman represents manufacturers of the highest quality HVAC equipment and controls available on the market today. Through one of our (14) fourteen regional branch offices, our professional sales engineers can assist you in most commercial/industrial HVAC and filtration projects. We employ Certified Energy Managers (CEM), LEED accredited professionals and professional sales engineers dedicated to meeting the heating, filtration, ventilation and air conditioning needs of engineers, owners and contractors. Delivering engineered, flexible, economical and environmentally responsible solutions for commercial, industrial and institutional heating, ventilating, air conditioning and refrigeration requirements is our top priority.
