Primary Focus
The Inside Sales Specialist is responsible for supporting revenue growth and customer satisfaction through the effective management of sales inquiries, quoting activities, and coordination of cross‑functional support. This role serves as a central point of communication between customers and internal departments, ensuring accurate information flow, timely responses, and seamless execution of sales‑related tasks. The Inside Sales Specialist works closely with Sales, Procurement, Engineering, Regional Managers, Program Managers, and Field Technicians to ensure customer requirements are clearly understood, properly documented, and executed with precision. The position requires strong organizational capability, professional communication, and a high level of attention to detail to support Mission Critical Services (MCS) across the US and Canada.
Specific Accountabilities
Manage inbound and outbound customer inquiries with professionalism and urgency; ensure all requests are documented, qualified, and actioned within defined service levels.
Prepare accurate and timely quotes, proposals, and pricing packages; validate technical requirements, lead times, and procurement needs with internal stakeholders.
Support the full sales cycle by coordinating with Sales, Procurement, Engineering, Regional Managers, Program Managers, and Field Technicians to ensure customer requirements are clearly understood and operationally feasible.
Maintain CRM accuracy through disciplined entry of customer interactions, opportunity updates, pipeline status, and follow‑up activities.
Collaborate with Procurement and Materials teams to confirm product availability, sourcing options, and delivery timelines for customer orders and project support.
Work closely with Engineering and Program Managers to ensure technical specifications, scope details, and project readiness requirements are properly captured and communicated.
Provide structured support to Regional Managers and field teams by coordinating order details, scheduling requirements, and customer communication.
Monitor quote aging, open opportunities, and customer follow‑ups to ensure timely progression through the sales cycle.
Track and support key sales metrics including quote‑to‑order conversion rates, opportunity progression, customer response times, and pipeline movement.
Identify upsell, cross‑sell, and aftermarket sales opportunities; support internal sales workflows and documentation requirements.
Ensure all customer communication is clear, professional, and aligned with Silent‑Aire standards; escalate issues when required to maintain service quality.
Contribute to continuous improvement initiatives by identifying process gaps, communication challenges, and workflow inefficiencies; support solutions that enhance sales and operational performance.
Other duties as required.
Contacts
Communication is both internal to the assigned work teams and external to the various suppliers and customer as required.
Regular interaction with leadership, field teams, and cross‑functional departments.
Working Conditions
Office environment (hybrid role past probation period)
Occasional travel to other local Silent-Aire locations and/or customer sites, that may require Personal Protective Equipment (PPE).
Knowledge, Skills & Abilities
Applicable Post‑Secondary education in Marketing, Sales, Supply Chain Management, Finance, Business Administration, or related field is preferred.
2–5 years of related experience in sales within an industrial or manufacturing environment and a general understanding of the parts and services offered.
Strong understanding of sales policies, procedures, and best practices.
Demonstrated ability to work in a team environment.
Strong judgment and decision‑making skills; ability to plan and develop strategies within areas of responsibility.
Excellent verbal and written communication skills.
Ability to build and maintain professional working relationships with internal teams and external customers.
Strong organizational skills with the ability to re‑adjust priorities daily and manage a fast‑paced workload.
Critical thinking skills to plan, synchronize, and execute complex undertakings involving multiple departments.
Team‑oriented mindset with the ability to coordinate and initiate tasks across diverse groups.
Full‑time 40 hours per week, Monday-Friday.
Reporting Relationships
Reports to: Sales and Business Development Manager
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
Skills Required
- 2-5 years of related sales experience in an industrial or manufacturing environment
- General understanding of the parts and services offered
- Strong understanding of sales policies, procedures, and best practices
- Excellent verbal and written communication skills
- Strong organizational skills and ability to manage a fast-paced workload
- Strong judgment and decision-making skills
- Critical thinking and ability to coordinate complex, cross-functional undertakings
- Ability to build and maintain professional relationships with internal teams and external customers
- Ability to work effectively in a team environment
- Post-secondary education in Marketing, Sales, Supply Chain Management, Finance, Business Administration, or a related field
Johnson Controls Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson Controls and has not been reviewed or approved by Johnson Controls.
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Retirement Support — Retirement support is positioned as a meaningful part of the package through employer 401(k) matching, repeatedly framed as a strong pillar of the overall rewards mix. The matching contribution is described with specific match levels in multiple places, reinforcing perceived value for long-term saving.
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Leave & Time Off Breadth — Time off is presented as comparatively robust, with multiple paid holiday categories, vacation time, and sick time described as generous or “amazing” in places. Paid time off breadth appears to be a consistent contributor to total rewards attractiveness beyond base pay.
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Flexible Benefits — Benefits are described as broad and customizable, spanning standard medical/dental/vision plus optional add-ons like pet insurance, identity protection, and legal support. Tuition reimbursement is repeatedly highlighted as a high-value option supporting professional development.
Johnson Controls Insights
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
