Inside Sales Specialist, CSB

Our Vision: Be the best at what we do. Our Mission: Improve lives through technology.

Summary:

At C Spire, we are customer inspired. Every C Spire team member is charged with delivering a world-class experience to every customer. Every team member is charged with living the brand and bringing our corporate vision to life so that we are and become known as the BEST in our industry.
As the Inside Sales Specialist for C Spire Business, you will play a critical role in supporting our Commercial and Select Sales teams, enabling them to maximize selling time and drive revenue growth. You will facilitate quotes, validate pricing, process resale orders, and serve as a key liaison between internal teams, vendors, and customers. This position requires impeccable accuracy, strong communication skills, and a commitment to providing responsive, high-quality support that elevates the customer and sales experience.

Responsibilities:

What You Will Do

In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results.

• Research availability and pricing for requested products and solutions.
• Work directly with manufacturer and distributor representatives to secure competitive pricing and discounts.
• Maintain knowledge of partner programs to ensure accurate price delivery.
• Create quotes within the quoting tool and provide final versions to sales representatives and/or customers.
• Validate pricing, configurations, and availability upon receiving customer purchase orders.
• Confirm all quote details (bill-to, ship-to, configuration accuracy) before submitting orders to the ordering team.
• Update quotes and prepare documentation required for accurate order processing.
• Follow up on processed orders and provide order status, ETA, SO numbers, tracking, or other details as needed.
• Request expedited orders and process cancellations when appropriate.
• Process all new resale orders immediately upon receipt.
• Facilitate return requests, gathering needed information and coordinating with sales, engineering, and customers.
• Work with Accounting/Billing teams to resolve invoice-related questions or issues.
• Assist customers with software and hardware issues, coordinating with manufacturers, distributors, sales staff, and engineers.
• Maintain current knowledge of all partner deal registration requirements.
• Submit and maintain opportunity/registration entries, ensuring all registrations remain valid throughout the sales cycle.
• Perform additional duties as assigned.

This position is an exceptional introduction to sales operations, vendor engagement, and customer lifecycle support, offering broad exposure to C Spire’s business products and partner ecosystem.

Qualifications:

What You Will Bring

As a C Spire team member, you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external customer experience. To support our C Spire Business Inside Sales team, you will have an unapologetic passion for accuracy, communication, and continuous improvement.

In addition to that, we require:

• Minimum two (2) years of experience in a sales environment where goals were met or exceeded; three years preferred.
• Excellent interpersonal and persuasive communication skills.
• High school diploma or recognized equivalent required; college degree preferred.
• Experience using Salesforce or similar CRM platforms.

We will give special consideration to candidates who have:

• Experience with IT resale, distribution, or partner/vendor programs.
• Familiarity with CPQ tools, quoting workflows, or procurement systems.
• Strong analytical skills and the ability to manage multiple competing priorities.

What You Will Gain

A great workplace needs more than excellent health coverage—though we provide that and more. We make sure working at C Spire is the best career experience around. Forbes has previously named us one of America’s Best Midsize Employers.

For our full-time employees we offer:

• Competitive Compensation Package
• Blue Cross Blue Shield Health Insurance
• 401k Match
• Tuition Assistance Programs
• Complimentary Wireless Service & Device*
• Teladoc Telemedicine
• WellBeacon Wellness Program
• Paid Talent Referral Opportunities

Physical Requirements / Working Conditions

Must be able to sit for long periods and use a computer keyboard and/or mouse while viewing a computer screen. Must be able to work in a fast-paced environment with shifting priorities and respond quickly to sales support needs.

Complimentary wireless service and device available to team members in our wireless footprint.