We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)
Our Mission:
To actively connect people to their next great opportunity.
Who We Are:
ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as through partnerships with the best job boards on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.
Summary:
Responsible for the retention of ZipRecruiter customers by uncovering the root cause of concerns through deep discovery and working alongside the customer as a trusted partner and advisor to resolve them. This role strives to identify the core reason for customer account cancellations and proposes appropriate solutions to not only retain their business, but also create "happy churn" customers who are more likely to return in the future.
Responsibilities:
- Meets or exceeds established performance goals, including productivity and quality of activities.
- Acts as a daily key contributor to the team Retention goal.
- Minimizes revenue lost from canceled accounts.
- Handles and processes all customer cancellation requests via phone and email.
- Identifies areas of opportunity for optimizing results and improving customer satisfaction through effective discovery calls.
- Develops strategies to resolve issues and retain customers.
- Promotes ZipRecruiter site features and benefits (ZipHire, TrafficBoost, etc.).
Qualifications:
- 2-5 years of experience in Sales, Account Management, Customer Service, or Client Support.
- Prior B2B experience preferredWorking knowledge of MS Office Suite (Word, Excel, and PPT)
- Ability to turn an upset customer into a loyal, satisfied customer by demonstrating a genuine tone and eagerness to help.
- Regular, reliable, and predictable attendance, along with consistent adherence to scheduled work hours, is an essential requirement of this position
As part of our team you’ll enjoy:
- Competitive salary
- Exceptional benefits package
- Flexible Vacation & Paid Time Off
- Employer-matched 401(k) plan
The US base pay for this full-time position is $15.39/hr. plus commission.
Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.
ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.
Privacy Notice: For information about ZipRecruiter's collection and processing of job applicant personal data for this job, please see our Privacy Notice at: https://www.ziprecruiter.com/careers/job-applicant-privacy-notice
Skills Required
- 2-5 years of experience in Sales, Account Management, Customer Service, or Client Support
- Prior B2B experience
- Working knowledge of MS Office Suite (Word, Excel, PowerPoint)
- Ability to turn an upset customer into a loyal, satisfied customer through genuine tone and eagerness to help
- Regular, reliable, and predictable attendance with adherence to scheduled work hours
ZipRecruiter Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ZipRecruiter and has not been reviewed or approved by ZipRecruiter.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is described alongside life, disability, and pet insurance options. Mental-health resources, wellness programs, and wellness days further reinforce a broad health-and-wellbeing offering.
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Retirement Support — A 401(k) with company matching is described as part of the core package. Equity-related programs such as an Employee Stock Purchase Plan and role-dependent RSUs complement retirement-oriented benefits.
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Leave & Time Off Breadth — Flexible time off is presented as a major component of the overall rewards package. Paid holidays, sick time, and volunteer time are also included, expanding time-off options beyond standard PTO.
ZipRecruiter Insights
What We Do
ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as partnerships with the best job boards on the web. We're growing rapidly in pursuit of this mission, and we're always looking for talented people to join our team. Visit ziprecruiter.com/careers to view our open roles.
Why Work With Us
We are committed to nurturing an environment where every person feels welcomed, valued, heard, and respected. We embrace and encourage our employees’ differences, and we consistently review our overall equality—including recruitment and selection, compensation and benefits, promotions, and more—to stay relevant in this space.
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