Responsibilities Include:
• Accurately respond to customer requirements within the stated time frames (requests for quotes, order processing, product information, order tracking details)
• Proactively build and maintain a strong working knowledge of assigned accounts
• Proactively build and maintain a strong working knowledge of strategic OEM products and services
• In-depth knowledge and use of WWT tools, processes and partner facing applications to build and validate technical configurations
• Working knowledge of Direct and Indirect sources of supply and associated quote and order processes
• Proactively leverage product promotions and rebate incentives
• Working knowledge of partner registration process
• Ability to recognize an opportunity to upsell or attach services
• Proactively provide detailed quote and order management reports to key stakeholders
• Assist, mentor, and onboard new sales ops employees
Personal Attributes:
• Ability to build and maintain strong relationships both inside and outside the organization
• Excellent communication skills
• Strong organizational skills
• Capability to multi-task and respond to change
• Perform duties with accuracy and with strong degree of urgency
• Ability to prioritize and perform work in a timely manner
• Team Player
• A passion for learning and continued education
Responsibilities Include:
• Accurately respond to customer requirements within the stated time frames (requests for quotes, order processing, product information, order tracking details)
• Proactively build and maintain a strong working knowledge of assigned accounts
• Proactively build and maintain a strong working knowledge of strategic OEM
Skills Required
- Respond to customer requests for quotes, order processing, product information, and order tracking
- Build and maintain strong working knowledge of assigned accounts
- Build and maintain strong working knowledge of strategic OEM products and services
- In-depth knowledge and use of WWT tools, processes, and partner-facing applications to build and validate technical configurations
- Working knowledge of direct and indirect sources of supply and associated quote and order processes
- Leverage product promotions and rebate incentives
- Working knowledge of partner registration process
- Ability to recognize opportunities to upsell or attach services
- Provide detailed quote and order management reports to key stakeholders
- Assist, mentor, and onboard new sales operations employees
- Excellent communication skills
- Strong organizational skills and ability to multi-task
- Ability to prioritize work, perform with accuracy, and act with urgency
- Team player with a passion for learning and continued education
