- PRINCIPLE RESPONSIBILITIES:
- RFQ
- Serves as a direct Super Service, Platinum & Silver customer contact for quote processing and acts as the primary liaison between customers, distributors, subsidiaries and field sales force for fulfilling customer requirements.
- Processes Super Service, platinum & Silver customer quotations in a timely and accurate manner.
- Controls and manages RFQ workflow
- Reviews and validates quoted delivery with appropriate Production personnel prior to order entry. Prepares written response to Super Service, Platinum & Silver customer if delivery situation has changed.
- Supplies information to Super Service, Platinum & Silver customers concerning pricing, delivery, technical inquiries, shipment details, etc.
- Quotation follow up for order execution
- ORDER FEEDBACK
- Serves as a direct Super Service, Platinum & Silver customer contact for order feedback and acts as the primary liaison between customers, distributors, subsidiaries and field sales force for fulfilling customer order requirements.
- Processes Super Service, Platinum & Silver customer feedback requests in a timely and accurate manner.
- Controls and manages Feedback Workflow
- Reviews and validates Super Service, Platinum & Silver customer order deliveries with appropriate Production personnel and prepares a written response to customer if delivery situation has changed.
- ORDERS
- Supports order booking and administration process
- COMPLAINTS
- Controls and manages CAT A/B VOC Workflow process
- OTHER
- Coordinates Fusion Maintenance and Price List Creation
- KPI Management
- Investigates and verifies accuracy of all debit and credit adjustments to customer accounts
- Analyzes project wins and losses.
- Inside Sales Initiatives
- Performs other duties as required.
- RFQ
- QUALIFICATIONS/EXPERIENCE
- Preferably Honours degree in business management (or similar, e.g., marketing, sales), or Minimum 5 years’ experience in Customer Service / Inside Sales
- Knowledge of Systems Administration and Management
- Excellent PC skills (MSO) / Excellent interpersonal / telephone skills.
- Detail orientated, able to maintain accuracy under pressure
- ORGANISATION STRUCTURE
- Reports directly to the Inside Sales Operations Manager
Skills Required
- Minimum 5 years experience in Customer Service / Inside Sales
- Knowledge of Systems Administration and Management
- Excellent PC skills (Microsoft Office)
- Excellent interpersonal and telephone skills
- Detail oriented and able to maintain accuracy under pressure
- Honours degree in business management, marketing, or sales
What We Do
Crane employees share a proud 150-year-plus history of doing business the right way—treating people fairly, dealing honestly and ethically with customers, suppliers, and shareholders, and working hard to meet or exceed the expectations of customers. They also share a fascinating history of innovation dating from the early years of the Industrial Revolution to the current era of technology-driven product development and improvement. Crane is committed to the highest standards of business conduct. We strive to create value for all our stakeholders with a highly disciplined approach to materially strengthening our businesses through successful implementation of the Crane Business System, through strategic linkages among our businesses, and through utilization of strong free cash flow for strategic acquisitions.
