Overview:
This role supports our commercial sales team by handling day-to-day customer needs, responding to incoming leads, and helping grow business within existing accounts. It’s a mix of customer service, sales, and coordination with operations, and it plays an important role in keeping both our customers and our internal teams running smoothly.
What the role looks like day to day:
- Respond to inbound leads and turn them into new customers
- Generate sales through follow-up, referrals, and existing account interactions
- Stay on top of assigned accounts to help retain business and keep things running smoothly
- Work closely with operations to make sure accounts are set up correctly and can be serviced safely
- Help resolve service issues, billing questions, and general account needs
- Get ahead of potential problems before they turn into service disruptions
- Put together pricing and quotes as needed
- Keep everything organized and up to date in Salesforce
- Partner with Account Managers and operations to quickly fix issues when they come up
- Communicate with customers regularly by phone and email
- Flag larger opportunities for the outside sales team
What we’re looking for:
- Experience in customer service or inside sales (waste industry is a plus, not required)
- Comfortable working in Salesforce or another CRM
- Organized and able to stay on top of a lot of moving pieces
- Strong communicator who can work across teams and with customers
- Someone who can operate in a fast-paced environment and figure things out as they go
What success looks like:
- Leads are handled quickly and turned into new business
- Customers stay with us and issues are resolved before they escalate
- Pricing updates and account changes are handled on time
- Salesforce is kept clean and accurate
- Sales and operations can rely on this role to keep things moving
Why Waste Connections / American Disposal:
Waste Connections and American Disposal operate with a decentralized structure, meaning decisions are made locally by the people closest to the business and our customers. You’re given ownership and trust to do your job, with support when you need it.
Our culture is rooted in servant leadership. Leaders are expected to support their teams, remove obstacles, and help people succeed. That shows up in how sales and operations work together, how problems get solved, and how people develop over time.
Our core values guide how we make decisions every day:
- Safety – We strive to assure complete safety of our employees, our customers and the public in all of our operations.
- Integrity – Saying what you will do and then doing it. Doing the right thing at the right time for the right reason.
- Customer Service – Providing the best possible service in a courteous, effective manner while showing respect for our customers.
- A Great Place to Work – Creating an environment where employees can grow, enjoy what they do, and take pride in their work.
- The Premier Waste Services Company in the U.S. and Canada – Continuing to grow in a disciplined way, provide superior returns, and remain environmentally responsible while supporting the communities we serve.
These aren’t just statements; they’re how decisions get made, how people are treated, and how we operate day to day.
We like to promote from within and provide real opportunities for career growth over time. We appreciate your interest and look forward to hearing from you about joining the American Disposal team.
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
Skills Required
- Experience in customer service or inside sales
- Experience in the waste industry
- Comfortable working in Salesforce or another CRM
- Organized and able to manage multiple moving pieces
- Strong verbal and written communication across teams and with customers
- Ability to operate in a fast-paced environment and problem-solve independently
What We Do
Waste Connections, Inc. is an integrated solid waste services company that provides waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets in the U.S. and Canada. Through its R360 Environmental Solutions subsidiary, the Company is also a leading provider of non-hazardous oilfield waste treatment, recovery and disposal services in several of the most active natural resource producing areas in the United States, including the Permian, Bakken and Eagle Ford Basins. Waste Connections serves more than six million residential, commercial, industrial, and exploration and production customers from a network of operations in 39 states, six provinces and the District of Columbia. The Company also provides intermodal services for the movement of cargo and solid waste containers in the Pacific Northwest. Our corporate strategy targets secondary and suburban markets that have strong demographic growth trends and where competitive barriers to entry can be developed. We seek to avoid highly competitive, large urban markets and target markets where we can provide either non-integrated or integrated solid waste services under exclusive arrangements, or markets where we can be integrated and attain high market share. We are a leading provider of solid waste services in most of our markets, and approximately 50% of our revenues are derived from market areas where we have franchise or exclusive rights to provide our waste services.
