JOB SUMMARY
Responsible for selling IDEXX products and services to customers and prospects through multiple channels including voice, fax, email, web and chat. Partner with other Inside Sales professionals and teams to leverage the strengths of the IDEXX portfolio, promotional offerings and a targeted sales approach to drive profitable revenue and customer satisfaction. Identify and generate demand among customers while maintaining effective customer relationships over time.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Prioritize and make calls to prospects and existing customers
- Maintain contact database with accurate profiles, notes and opportunity information.
- Successfully complete IDEXX training on our markets, our products and selling skills.
- Coordinate sales opportunities that span multiple IDEXX products involving multiple IDEXX sales representatives.
- Coordinate efforts with field sales team to retain, acquire and grow account base.
- Ensures complete and timely information about customer accounts is available to decision makers to yield effective business strategies and outcomes.
- May attend industry shows in territory as necessary.
EDUCATION:
- Bachelors degree or equivalent combination of education and experience required.
REQUIRED SKILLS AND ABILITIES:
- High comfort with both outbound and inbound sales activity, combining account strategy with attention to detail.
- Strong communications skills including writing, listening and questioning.
- Sales ability / persuasiveness.
- Strong interpersonal skills with ability to establish rapport quickly, build and maintain relationships.
- Capability to absorb and articulate technical information.
- Highly motivated and goal oriented.
- Strong organizational skills, especially in a multi-tasking environment.
- Effective time management skills to ensure desired business outcomes
- Ability to work both independently and as part of a team.
- Computer proficiency (Microsoft Windows, Excel, Word and Outlook).
PHYSICAL DEMANDS:
- Extensive sitting or standing, phone and computer use.
- Ability to work a flexible schedule, including evenings or weekends
- Overtime may be required.
- Some travel may be required.
WORK ENVIRONMENT:
- General office environment.
- Normal office noise level, with occasional moderate noise.
LEVELING GUIDE:
- Has developed skills through formal training or considerable work experience. Performs full range of established procedures, and will typically be considered skilled through on-the-job experience.
- Work typically involves technical skills and/or administrative duties within established procedures with a moderate degree of supervision.
- Resolves routine issues without supervisory approval.
#LI-CT1
Skills Required
- Bachelor's degree or equivalent combination of education and experience
- Comfort with outbound and inbound sales activity and account strategy
- Strong written and verbal communication, listening and questioning skills
- Sales ability and persuasiveness
- Strong interpersonal skills; ability to build and maintain relationships quickly
- Ability to absorb and articulate technical information
- Highly motivated and goal oriented
- Strong organizational and multi-tasking skills
- Effective time management to achieve business outcomes
- Ability to work independently and as part of a team
- Computer proficiency (Microsoft Windows, Excel, Word, Outlook)
- Successfully complete IDEXX training on markets, products and selling skills
IDEXX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IDEXX and has not been reviewed or approved by IDEXX.
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Healthcare Strength — Health coverage is described as comprehensive with day-one eligibility and added programs for mental health and musculoskeletal care. Feedback suggests insurance quality is strong, with multiple plan options and supportive wellness services.
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Retirement Support — Retirement savings support is highlighted through a clear 401(k) match that begins after an initial waiting period. Feedback suggests this materially strengthens total compensation beyond base pay.
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Leave & Time Off Breadth — Time-off programs are depicted as generous, including PTO, paid holidays, and volunteer days. Parental leave and adoption assistance add to the breadth of paid leave options.
IDEXX Insights
What We Do
10,000 people, one global focus - enhancing the health and well-being of pets, people, and livestock. We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. There’s an energy across IDEXX that is contagious – where caring and committed people come together to make things better. IDEXX Laboratories, Inc. (NASDAQ: IDXX), a member of the S&P 500, is a leader in pet healthcare innovation, serving practicing veterinarians around the world with a broad range of diagnostic and information technology-based products and services. Headquartered in southern Maine, we conduct operations through more than 70 locations around the world and serve customers in over 175 countries. Our primary business focuses on pet health, a growing market around the world. Our products —in-clinic diagnostic tests and instrumentation, reference laboratory and telemedicine consultation services, and practice management software—enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency and to build more economically successful practices. We also develop and manufacture diagnostic tests and information for the global production animal industry, including poultry and livestock, as well as tests for the quality and safety of water and milk. Please visit our website, IDEXX.com/careers, for further information and to view all of our job opportunities.
