Inside sales representative will concentrate on qualifying the inbound leads and converting them into sales. They will also participate in targeted outbound campaigns to help move our larger fleet.
Responsibilities- Closed sales - Sell inventory generated by the fleet advisor team - jointly owns our quarterly GTV goals and post-lead funnel optimization
- Sales Velocity - Reduce time from lead to sale, target <2 weeks
- Customer Satisfaction - Ensure machine sales go smoothly for the buyer, NPS of >8 after 3 months.
- Price Realization - Ensure final sales prices do not degrade to reserve. Target price > 1.5X Liquidation Value
- Voice of Customer - Funnel product / service feedback to the product teams to ensure continuous improvement.
- Systems - This person will work to build systems and process for the inside sales team.
- Inside Sales skills - Comfortable negotiating, strong two-way communications skills, high natural optimism, good CRM system hygiene. A pattern of exceeding quota.
- Tech Savvy - enthusiastic tech tool user, can clearly articulate how their CRM augments their sales process & outreach.
- Machine knowledge / industry background - nice to have, but can be built over time.
- Partners, not Traders - Should be a banner carrier for the customer experience. High integrity, act as a partner - seek to become a true business partner for customers
- Get in the Cab- Should show personal ownership of customer experience issues and team performance. Looking for “we succeeded because” and “I failed because” type statements.
- Get Your Hands Dirty - No job is too small for the customer, not afraid to do as well as lead.
- Build Bigger - Has an eye toward increasing performance and hunger to outperform. Startup experience is a plus. A pattern of success and achievement. A strong desire and need to win.
RB Global (NYSE: RBA)
RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.
The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.
RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.
About the TeamAbout the team - Yard Operations
We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.
Skills Required
- Comfortable negotiating; strong two-way communication; high natural optimism; good CRM system hygiene; pattern of exceeding quota.
- Enthusiastic tech tool user; can clearly articulate how CRM augments sales process and outreach.
- Machine knowledge / industry background.
- High integrity; customer experience advocate; acts as a business partner for customers.
- Personal ownership of customer experience issues and team performance.
- Willingness to perform hands-on tasks; no job is too small for the customer.
- Drive to improve performance, hunger to outperform, pattern of success and achievement.
- Startup experience.
What We Do
Established in 1958, Ritchie Bros. (NYSE and TSX: RBA) is a global asset management and disposition company, offering customers end-to-end solutions for buying and selling used heavy equipment, trucks and other assets. Operating in a multitude of sectors, including construction, transportation, agriculture, energy, oil and gas, mining, and forestry, the company’s selling channels include: Ritchie Bros. Auctioneers, the world’s largest industrial auctioneer offers live auction events with online bidding; IronPlanet, an online marketplace with featured weekly auctions and providing its exclusive IronClad Assurance® equipment condition certification; MarketplaceE, an online marketplace offering multiple price and timing options; Mascus, a leading European online equipment listing service; and Ritchie Bros. Private Treaty, offering privately negotiated sales. The company also offers sector-specific solutions including GovPlanet, TruckPlanet, Kruse Energy Auctioneers, and Cat® auctions, plus equipment financing and leasing through Ritchie Bros. Financial Services. For more information about the unprecedented choice provided by Ritchie Bros., visit RitchieBros.com.
