Inside Sales Representative

About Us:

Afinitas, headquartered in St. Louis, Missouri, is a global leader in equipment, forming systems, and essential accessory products that support transportation, water, and utility precast concrete infrastructure worldwide. We provide industry-leading production equipment; highly engineered formwork; and a broad portfolio of precast concrete, electrical, and construction accessories, along with structural products and systems designed for bridge, highway, and heavy construction applications. Afinitas is part of BW Forsyth Partners, LLC, the investment group of global manufacturing and engineering consulting firm Barry-Wehmiller, a $3 billion organization with nearly 12,000 team members, united by a common belief: to use the power of business to build a better world.

 

 

Job Description:

The Inside Sales Representative drives revenue and builds customer relationships by managing inbound inquiries, conducting outbound sales calls, providing product information, and resolving customer issues.  This role serves as a key point of contact for customers, ensuring accurate order processing, responsive communication, and proactive outreach.  The ideal candidate is customer-focused, detail-oriented, and comfortable balancing transactional work (order entry and coordination) with outbound sales activity to support revenue growth.

ESSENTIAL FUNCTIONS & RESPONSIBLITIES

Customer Order Management

• Handle incoming inquiries and process customer orders accurately and efficiently in the ERP system confirming order details including product specifications, pricing, availability, and delivery timelines.

• Provide quotes and price orders according to guidelines provided by product management.

• Coordinate with operations and logistics as well as internal and external warehouse teams to ensure timely fulfillment.

• Proactively communicate order status, changes, and updates to customers.

• Resolve order discrepancies, shipment issues, or customer inquiries in a timely manner.

Sales & Customer Development

• Conduct outbound calls to existing customers to maintain relationships and identify additional sales opportunities.

• Prospect and engage new customers within assigned markets or territories.

• Provide product information, pricing, and recommendations based on customer needs.

• Generate quotes and follow up to convert opportunities into orders.

• Support outside sales representatives by coordinating quotes, orders, and customer follow-up.

Customer Experience

• Deliver responsive, professional service that reflects the values of Afinitas, builds trust, and develops strong relationships with contractors, distributors, and customers.

• Address customer concerns and issues.  Serve as customer point of contact and coordinate issue resolution with appropriate internal resources.

• Maintain accurate customer records, interaction notes, issue tracking, and sales opportunities in CRM systems.

• Act as the voice of the customer internally by sharing feedback and market insights.

Administrative & Team Support

• Maintain organized documentation for orders, quotes, and customer communications.

• Track sales activity, pipeline updates, and performance metrics.

• Collaborate with sales leadership and cross-functional teams to support business goals.

• Participate in product training and continuous improvement initiatives.

Qualifications & Experience

• 2+ years of experience in inside sales, customer service, order management, or equivalent.

• Strong communication and relationship-building skills.

• Excellent attention to detail and ability to manage multiple priorities.

• Proficiency with Microsoft Office and experience with ERP and CRM systems.

• Ability to handle both transactional order processing and proactive sales outreach.

• Preferred:

  • Experience in construction, concrete products, building materials, or industrial sales.

  • Experience supporting field sales teams.

  • Familiarity with technical or engineered products​

At Afinitas, we believe in rewarding excellence, and your hard work will be duly recognized and appreciated. The compensation for this role will consist of a competitive base salary with a range between $75,000 - $95,000 commensurate with experience and geographical location. This role has additional earning potential in addition to a robust benefits package.

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At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job.  If your experience is close to what you see listed here, please still consider applying.  We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions.  Please let us know if you require reasonable accommodations during the interview process. ​

Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify.

 

Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.

Company:

Afinitas